Senior Manager, Operational Excellence & AI Transformation (Remote)

Corpay is seeking a Senior Manager, Operational Excellence & AI Transformation to lead enterprise-wide initiatives that simplify operations, enhance customer experience, accelerate business growth, and unlock the value of automation and Artificial Intelligence (AI).

About the role

This role combines deep operational excellence expertise with a passion for digital transformation, Lean Six Sigma methodologies, AI-enabled process optimization, and organizational change. You will report to the Sr. Director, Operational Excellence and collaborate with Operations, Product Management, Technology, Finance, Sales, and Customer Success to identify opportunities, challenge existing processes, and deliver innovative solutions that create measurable business value.

How We Work

• Company-issued equipment + remote access
• Formal, hands-on training

Responsibilities

• Enterprise Transformation: Lead strategic operational transformation initiatives across multiple business functions. Partner with executive leadership to identify opportunities that improve revenue, reduce costs, improve customer experience, and increase operational scalability. Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases.
• Process Excellence: Conduct discovery workshops, value stream mapping, and current-state assessments. Lead Lean Six Sigma initiatives focused on eliminating waste, improving quality, and reducing operational complexity. Establish future-state operating models that enable sustainable growth.
• Artificial Intelligence & Automation: Identify opportunities to leverage AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance. Develop business cases supporting AI investments, including expected ROI and productivity improvements. Evaluate emerging technologies and recommend scalable solutions. Champion responsible AI adoption and establish best practices across operational teams.
• Operational Readiness & Change Management: Lead operational readiness planning for strategic initiatives. Develop implementation strategies, communications, training plans, and adoption metrics. Partner with business leaders to ensure successful deployment and long-term sustainability.
• Analytics & Business Performance: Establish baseline metrics and define measurable success criteria. Design executive dashboards and KPI reporting. Analyze operational trends and identify opportunities for continuous improvement. Measure post-implementation results to validate business outcomes.
• Cross-Functional Leadership: Influence senior leaders without direct authority. Facilitate executive workshops and strategic planning sessions. Partner closely with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.

Requirements

• Bachelor's degree in Business, Engineering, Operations Management, or related field.
• Lean Six Sigma Black Belt certification (required).
• Minimum 7 years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.
• Demonstrated experience applying Artificial Intelligence (AI), Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes is required.
• Experience with enterprise AI platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar) and the ability to identify and implement AI use cases within business operations strongly preferred.
• Demonstrated success leading large cross-functional initiatives from strategy through implementation.
• Experience delivering measurable business outcomes including cost reduction, revenue acceleration, productivity improvements, or customer experience enhancements.
• Strong executive communication and presentation skills.
• Advanced analytical and problem-solving capabilities.
• Experience building business cases supported by financial analysis and operational metrics.

Skills

Artificial Intelligence & Digital Skills: Required experience with one or more of the following:

• Generative AI (ChatGPT, Microsoft Copilot, Salesforce Agentforce, Gemini, Claude, etc.)
• AI-assisted business process redesign
• Intelligent workflow automation
• AI productivity tools
• AI prompt engineering
• Digital transformation initiatives

Preferred Experience:

• Process mining
• Robotic Process Automation (RPA)
• Workflow automation platforms
• Salesforce ecosystem
• Business Intelligence tools (Power BI, Tableau, etc.)

Preferred Qualifications

• PMP certification
• Master's degree (MBA or related field)
• Experience in Financial Services, Payments, SaaS, or FinTech
• Knowledge of Operational Readiness methodologies
• Experience with customer experience transformation initiatives

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide events

About Corpay

Corpay is a global technology organization leading the future of commercial payments. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.