Senior Manager of User Experience

We are looking for a Senior Manager, User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience, and will elevate how design decisions connect to customer research and measurable business outcomes. This individual will be responsible for leading and growing a team of UX Designers, ensuring design work is grounded in research rather than intuition, and serving as the primary voice for UX in executive-level conversations. This is a hands-on leadership role for someone who can both direct a team and personally advocate for the customer in the room where decisions get made. This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, ExemptLocation: RemoteSchedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibilityBase Salary: The expected starting salary for the position is $156,088 to $195,110 within a full position range of $156,088 to $234,132 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities:Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projectsEstablish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data pointPartner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design directionOwn UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiencesRepresent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategyBuild a repeatable framework for prioritizing UX initiatives based on customer impact and business valueManage stakeholder expectations and timelines across multiple concurrent design workstreamsChampion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey Requirements:Bachelor's degree in Marketing or a related field10+ years of UX leadership experience, including 2+ years directly managing designersDemonstrated experience designing direct-to-consumer e-commerce experiences, with hands-on ownership of conversion outcomes (e.g.: conversion rate, average order value, revenue per visitor, or cart completion)Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic executionStrong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcomeExperience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoningFluency with modern design and prototyping tools (e.g.: Figma)Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership Preferred Qualifications:Experience with large, attribute-heavy product catalogs; B2B or trade/distribution industry experience is a plusFamiliarity with analytics platforms (e.g.: Amplitude or similar)