Senior Manager of Team Member Experience and Engagement- Reno, NV

Responsibilities

• Demonstrates commitment, adherence, and alignment to Caesars Entertainment’s mission vision and values in all interactions and decisions
• Ensures timely and thorough case management
• Aids management in identifying and resolving employment-related questions/concerns while maintaining and respecting confidential information
• Conducts and oversees workplace investigations involving employee complaints, policy violations, harassment, discrimination, workplace violence, and other sensitive matters, ensuring timely resolution and compliance with company policies and applicable laws
• Ensures compliance and completion of ADA interactive and accommodation process and manages worker’s compensation claims
• Promotes diversity, equity, and inclusion and drives Company culture through engaging activities
• Develops, implements, and evaluates team member engagement, recognition, and retention programs that support company culture and improve the overall employee experience
• Ensures compliance with federal, state, and local employment laws, company policies, collective bargaining agreements, and regulatory requirements
• Analyzes engagement, retention, turnover, attendance, and employee relations data to identify trends and recommend solutions that support business objectives
• Leads cross-functional collaboration by interacting with all levels of team members and acts as the bridge between Human Resources, Operations, and all stakeholders
• Counsels team members on corporate benefits, salary, union affiliation (if applicable), and corporate environment
• Coordinates and executes special events initiated by Human Resources
• Directly supervises the TMEE Specialists and HR Coordinator
• Provides training, education, and counseling to the TMEE Specialists on HR practices, policies, procedures, and guidelines
• Conducts performance reviews and coaching conversations
• Develops team goals and priorities
• Maintains workloads and ensures service delivery standards
• Mentors and develops HR staff

Qualifications

• Available to work various shifts and a flexible schedule
• Previous team member, labor and union relations experience strongly preferred
• Working knowledge of team member and labor laws required
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Human Capital Management (HCM) systems such as Workday, Oracle, UKG, or similar platforms
• Excellent written and verbal communication skills with all levels in the organization
• Demonstrated organizational and planning skills
• Program management skills including managing details, keeping multiple tasks/projects on track, and following through to completion
• Demonstrated ability to go beyond the scope of a project to understand business strategy and highlight opportunities where we can add more value
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Ability to use deductive reasoning and analytical/critical thinking when working with departments on investigations, including sensitive issues such as harassment and/or violence
• Demonstrated highest level of confidentiality and professionalism

Education and Experience

• Bachelor’s Degree in Human Resources or business-related field, preferred
• Certificate/License: PHR or SPHR preferred but not necessary
• Five or more years of progressive Human Resources experience, including employee relations, investigations, and leadership responsibilities required
• Experience in a hotel, hospitality, gaming, or casino environment strongly preferred

Additional Requirements

• Must work on-site full time
• Must be able to respond to visual and aural cues
• Must have manual dexterity to operate all office equipment
• Must be able to maneuver around office and property
• Must be able to lift and carry up to 30 pounds
• Must be able to bend, crouch, kneel, twist, and work at a desk/counter when performing functions of the job
• Office environment may include variable temperature and lighting levels
• Casino environment may include smoke and variable temperature, lighting, and noise