Senior Manager of Field Consulting

About the role

The Indiana Child Support Bureau is seeking an experienced and strategic Senior Manager to lead the Field Consultant team. This role serves as a key advisor to County Prosecutors and County Clerks, supporting Indiana's Title IV-D Program.

Responsibilities

• Lead, guide, and develop a statewide team of Field Consultants responsible for direct engagement with county partners.
• Maintain and strengthen collaborative relationships with County Prosecutors, County Clerks, and DCS offices regarding child support issues.
• Serve as regional supportive advisors by providing guidance on child support policies, practices, and program expectations.
• Conduct county visits; deliver new worker training and refresher training for Prosecutor and Clerk staff; review policies and procedures; and assist with county-level questions.
• Provide training and guidance related to ISETS, UIFSA, intrastate cases, and child support policy.
• Monitor county performance as it relates to state program goals and Federal Performance Measures, and coordinate county self-assessment reviews.
• Support the Security Team by assisting with IRS Safeguard county inspections and IV-D County Recertification training.
• Exercise sound judgment in making decisions affecting the statewide IV-D Program, maintaining a strategic, big-picture perspective.
• Delegate and escalate issues as necessary to ensure timely resolution and program alignment.
• Represent the Indiana IV-D Program at major conferences, meetings, and stakeholder events.

Requirements

• Experience with Title IV-D is required.
• Demonstrated experience in team leadership, preferably in a government, human services, or legal environment.
• Strong working knowledge of child support program operations.
• Ability to think strategically, manage complex issues, and make high-impact decisions.
• Exceptional communication and relationship-building skills.
• Experience representing programs or organizations at professional conferences or public forums.
• Prioritizing and managing multiple priorities, delegating effectively, and navigating complex stakeholder environments.
• Commitment to advancing program goals and maintaining positive statewide partnerships.
• Ability to perform essential functions with or without reasonable accommodation.

Qualifications

• At least 10+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
• Completion of relevant education degree(s) may substitute for equivalent years of experience.

Skills

• Strategic thinking and decision-making.
• Effective communication and relationship-building skills.
• Leadership and team management.
• Complex issue management and problem-solving.
• Training and coaching.
• Collaboration and partnership building.
• Project management and planning.
• Public speaking and presentation skills.

Benefits

• Comprehensive benefits package including medical, vision, dental, wellness rewards, health savings account, deferred compensation, 457(b) account, two pension plans, leave policies, parking, and more.
• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.

Pay

The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.