Senior Manager of Benefits (84091)

Key Responsibilities

• Oversee daily administration of all employee benefits programs, including medical, dental, vision, life, disability, 401(k), and voluntary benefits
• Ensure accurate benefits billing, reconciliation, and payroll deductions, resolving discrepancies and preventing future errors
• Manage and support open enrollment processes, including system readiness and employee communications
• Oversee case management and employee inquiries, ensuring timely resolution and adherence to SLAs

Team Leadership & Development

• Directly manage and develop a team of benefits professionals (including U.S.-based staff and offshore support)
• Provide guidance, training, and decision-making support to a team that currently requires stronger leadership and structure
• Establish clear roles, accountability, and performance expectations
• Act as an escalation point for complex benefits issues

Process Improvement & Execution

• Identify gaps in current workflows and implement standard operating procedures (SOPs)
• Redesign and improve processes related to benefits administration, case management, and communications
• Drive operational efficiency and accuracy through better systems usage and documentation
• Partner with leadership to support broader process reengineering efforts within the benefits function

Compliance & Risk Management

• Ensure compliance with all applicable regulations, including ACA, ERISA, COBRA, HIPAA, and 1095-C reporting
• Support audits, filings (including 5500), and internal compliance reviews
• Maintain accurate documentation and controls to minimize organizational risk

Vendor & Stakeholder Management

• Partner with brokers, carriers, and third-party administrators to resolve issues and improve service delivery
• Collaborate cross-functionally with HR, Payroll, and Finance to ensure alignment on benefits processes and data
• Support union-related benefits administration and Health & Welfare plans as applicable