Senior Manager of Advanced Analytics

Specific Duties And Responsibilities

• Provide insights to all internal departments that lead to data driven decision making (ticketing, sponsorship, Pro Shop, fan marketing, content, international, PR, finance and stadium operations)
• Act as an organizational leader in machine learning and AI. Understanding where it is appropriate to utilize this technology to drive efficiencies and improved business outcomes
• Apply modeling and data science solutions to business problems
• Enhance marketing technology capabilities by ensuring usage of the latest tools and by building automated omni channel campaigns
• Own the entire data ecosystem, which consists of the centralized fan data warehouse and all upstream and downstream connections
• Improve the ticketing CRM system by introducing automation and supplementing records with data directly from the team data warehouse
• Lead effort to measure fan sentiment, which includes analyzing fan surveys, social media and other sources
• Contribute to analysis of all digital and social content and channels
• Work directly with the NFL on the United View of the Fan program
• Ensure compliance with privacy policies and data privacy laws (CCPA, GDPR, etc.)

Requirements

• Manage a team of data analysts and associates

Qualifications

• Bachelor’s degree in Business Analytics, Mathematics, Engineering, Computer Science, Statistics or related field. Graduate degree is a plus
• 7+ years of experience in analytics (sports experience preferred)
• Previous experience building statistical models
• Previous project work utilizing machine learning/AI
• Strong knowledge of data warehouses
• Understanding of relational database schema design
• Experience with segmentation and journey mapping software (Adobe preferred)
• Proficiency in SQL
• Proficiency in R and/or Python
• Proficiency building dashboards in Tableau or similar tool
• Prior experience with Ticketmaster is preferred

Skills

• Problem-solving capabilities to discover, address and resolve issues
• Ability to translate technical concepts into actionable insights for many different organizational departments
• Hands-on and capable of managing a team (prior management experience preferred)
• Independent worker with close attention to detail

Benefits

• Onsite position with regular weekly office hours M-F

Pay

TBD

Schedule

TBD