Senior Manager of Accounts Receivable (AR)

About the role

The Senior Manager of Accounts Receivable (AR) is responsible for leading the accounts receivable function, including overseeing billing, collections, and customer account management. This role will lead a newly integrated Accounts Receivable team by combining existing billing and AR functions into a single, high-performing organization. The Senior Manager will drive operational excellence by enhancing processes, improving collection strategies, ensuring billing accuracy, and partnering closely with internal and external stakeholders to support a fast-growing, dynamic business.

Responsibilities

• Lead, coach, and develop the Accounts Receivable team, providing performance management, training, and career development.
• Oversee the complete invoice to payment lifecycle, ensuring timely and accurate billing, collections, and customer account management.
• Develop, maintain, and continuously improve collection strategies, processes, and performance metrics.
• Manage the accounts receivable aging report and proactively monitor past due accounts to improve collections and reduce outstanding balances.
• Ensure billing accuracy by reviewing invoices, credit memos, reconciliations, and resolving customer billing discrepancies.
• Oversee reconciliations, including scale ticket reconciliations and other account balancing activities.
• Monitor collection activities and ensure consistent follow-up with customers while maintaining positive customer relationships.
• Build strong cross-functional relationships with Operations, Finance, Sales, Leadership, and other departments to resolve issues and improve processes.
• Retrieve payment and banking information from financial institution portals and ensure timely recording of customer payments.
• Utilize Excel to analyze large data sets, reconcile transactions, and upload information into company systems.
• Identify opportunities to improve systems, workflows, automation, and reporting capabilities to support business growth.
• Support system enhancements, implementations, and migrations related to accounts receivable and billing processes.
• Produce reporting and analysis on AR performance, collection trends, aging, and key performance indicators for leadership.
• Perform other duties and special projects as assigned to support departmental objectives and evolving business needs.

Qualifications

• Minimum of 5 years of experience in Accounts Receivable, Billing, or Collections, including leadership experience.
• Demonstrated experience managing high-volume transactions in a fast-paced environment.
• Intermediate Microsoft Excel skills, including working with large, complex spreadsheets and data analysis.
• Highly organized and detail-oriented with strong critical thinking skills.
• Ability to deliver customer service and maintain positive relationships with both internal and external stakeholders.
• Ability to work collaboratively with internal stakeholders.

Preferred Qualifications

• Associate's or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience working in a multi-state business environment.
• Experience with ERP systems such as CieTrade, iTA, or similar accounting platforms.

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• 401k with company match
• Paid Parental Leave
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program