Senior Manager, Microsoft 365 & Azure Cloud Services

Responsibilities

• Lead, coach, and develop a high-performing team of O365 and Azure engineers and administrators.
• Build a culture of accountability, collaboration, continuous improvement, and technical excellence.
• Conduct performance management, career development planning, and succession planning.
• Partner with HR and leadership on hiring, onboarding, and workforce planning.
• Foster strong relationships with peers, stakeholders, and executive leadership through clear, confident communication.
• Own the overall health, security (in partnership with CyberSecurity teammates), and roadmap for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and related security/compliance capabilities.
• Ensure best practices for identity, access management, licensing, data protection, governance, and lifecycle management.
• Act as the senior escalation point for complex O365 issues and incidents.
• Work with key teammates to establish architecture, standards and policies for the platform.
• Lead the implementation and ongoing optimization of Azure infrastructure and platform services.
• Own operational activities for subscriptions, networking, security, cost management, and identity integration.
• Partner with application, security, and architecture teams to deliver resilient and scalable Azure solutions.
• Oversee monitoring, disaster recovery/business continuity, and operational excellence initiatives.
• Establish standards, policies, and patterns for O365 and Azure environments.
• Evaluate new Microsoft capabilities and cloud innovations, translating them into business value.
• Ensure high availability, reliability, and performance of cloud services.
• Drive incident, problem, and change management best practices.
• Optimize cloud costs while maintaining service quality and scalability.
• Maintain clear documentation, runbooks, and operational procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 7+ years of experience working with Microsoft technologies, including deep hands-on experience with Microsoft 365 and Azure, and licensing and subscriptions.
• 5+ years of people management experience, leading technical teams in an enterprise environment.
• 3+ years of financial acumen managing the spend and analytics around both environments.
• Strong expertise in identity and access management, security, networking, and cloud operations.
• Prioritize and manage multiple projects simultaneously.
• Proven ability to translate complex technical concepts into clear business language.
• Experience leading cloud transformations or large-scale migrations.
• Strong vendor management and financial/budget ownership experience.
• Exceptional interpersonal skills with the ability to influence without authority.
• Calm, confident presence during incidents and executive-level discussions.