Senior Manager, Media Relations and Storytelling

Position Summary

Position Highlights
Senior Manager, Media Relations and Storytelling
Warrenville, IL or Evanston, IL
Full Time Hours: Monday-Friday, 9:00AM - 5:00PM
Hybrid Position

What You Will Do

• Partner with Marketing & Growth and Community Impact & Engagement colleagues to build relationships with clinicians, experts and teams across the system, as well as external partners.
• Maintain a strong “feet on the ground” presence to capture stories, identify emerging trends, and develop proactive media relations approaches that highlight our world-class clinical expertise and commitment to our communities.
• Lead development and review of key written and multimedia communications on behalf of the organization and its experts, which may include press releases, newsroom, messaging/talking points, speeches, bylines, Q&As, blogs, website content, and social media posts that reinforce key messages and objectives.
• Lead PR measurement and monitoring, aligned to the Marketing & Communications dashboard, and prepare summaries of media activities for senior management.
• Share key updates in real-time.
• Serve as a strong, inspiring leader for direct reports and the broader Marketing & Communications department.
• Provide clear vision, mentorship, and development opportunities, while actively embedding modern communications best practices and tools, including the responsible use of generative AI.
• Serving as the public information officer for assigned hospital(s).
• Maintain a strong grasp of operational and facility-specific emergency plans, maintain strong relationships, and participate in emergency preparedness exercises.

What You Will Need

• Educational Requirements: Bachelors’ degree in Business Administration, Communications, Marketing, or a related field required. Master’s degree in Business Administration, Public Relations, Communications, Marketing or Hospital Administration preferred.
• Experience Requirements: Six (6) years of experience in the public relations or communications-related field required. Two (2) or years of leadership experience required. Three (3) years working with PR measurement technology required.

Unique or Preferred Skills

• Superior verbal and written communication skills across a variety of formats and familiarity with AP Style.
• Issues and crisis management experience with exceptionally sound judgment, ability to summarize information and recommendations, manage up, coordinate with emergency response teams, and remain calm under pressure.
• Demonstrated experience developing and delivering on strategic, data-informed communications and thought leadership campaigns.
• Experience with multi-media content development, including basic video and photography capture, and the amplification of content across evolving communications channels and platforms.
• Attuned to communications best practices, including the use of generative AI and measurement capabilities, to support a high-performing team and align with the broader marketing mix.
• Natural curiosity and the ability to tie storytelling to business strategy; an enthusiastic communicator skilled at building stories across multiple channels to inspire, inform, and build trusted relationships.
• Media relations expert with experience serving as a spokesperson and strong relationships with key local and national print, broadcast and online media.
• Experience leading media trainings for executives and subject matter experts.
• Strong pulse on current events, trends and pop culture.
• Strong project management skills, including cross-functional collaboration, the ability to prioritize for both self and team, and adhere to budgets and timelines.
• Proficient in the use of PowerPoint.
• Strong executive presence.
• Prominent team and agency management skills.
• Strong presence of mind, analytical problem-solving skills, and the sound judgment required to lead teams and projects through organizational change.
• Able and willing to travel between locations as job requires and frequently be on-site, forging strong relationships, coordinating opportunities and story mining.

Benefits

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Variety of Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retail Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities