senior manager, marketing operations

About the role

Contribute to Starbucks’ success by partnering with the Global Marketing Organization and other assigned businesses to support program management as part of the team responsible for North America retail marketing and product execution—from planning through delivery. You approach project management with internal business partners and bring projects over the finish line through cross-functional team collaboration. You understand that strong partnerships across teams are vital to success.

Responsibilities

• Serve as the primary project management contact for highly complex and visible seasonal and product marketing campaigns.
• Lead cross-functional team(s) to manage programs or projects that improve operational capability from planning to execution.
• Manage and monitor project or program schedules and progress to ensure expected results are delivered on time and within budget; anticipate and mitigate challenges and escalate risk when necessary to gain alignment on the best path forward.
• Influence processes for improving business planning, cross-functional communication, work integration, and teamwork between partners from different departments to achieve KPIs.
• Apply experience in managing relationships in a highly matrixed organization to successfully brief and guide work through the strategic, creative development, and delivery process.
• Leverage marketing knowledge and capabilities to consult with Starbucks business partners on requirements, strategies, and opportunities for innovation across paid, owned, and earned channels.
• Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.
• Partner with cross-functional teams to track success metrics and program performance measures to evaluate effectiveness and integrate learnings into future initiatives.
• Lead projects through ambiguity, rolling up sleeves to pave a way forward when next steps are unclear.

Requirements

• Ability to communicate clearly and concisely, in spoken and written form, for both working teams and executive levels.
• Ability to balance multiple priorities and meet deadlines; change management skills.
• Ability to manage, lead, and mentor team members.
• Ability to define objectives, scope, and resources for projects extending beyond a department or business unit.
• Strong problem-solving and analytical skills.
• 7+ years of experience establishing cross-functional, collaborative relationships with business partners and leading cross-functional teams.
• 8+ years of experience leading complex program and project efforts to completion.
• Project management experience covering scope, time, cost, risk, quality, integration, procurement, human resources, and communications.
• 7+ years of experience managing complex large-scale or multiple mid-sized projects.
• 7+ years of experience gathering and analyzing information.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation (accrual varies by state and role level), sick time (accrued at 1 hour per 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match, discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
• Backup care and DACA reimbursement.

Pay

The actual base pay offered will be based on multiple factors, including job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Schedule

Onsite four days a week.