Senior Manager, Market - Retail Sales

About the Role

Join Spectrum as a Senior Manager of Market Retail Sales and lead the charge in driving sales growth through strategic partnerships and innovative retail channels. Shape market awareness and deliver exceptional customer experiences while coaching top-tier teams to achieve ambitious goals. Your leadership will play a pivotal role in expanding Spectrum’s reach and elevating our impact across the market.

Responsibilities

• Partner with the Area Director to develop and manage sales plans that support customer growth and revenue objectives by overseeing strategies for selling Spectrum products and services.
• Communicate sales strategies and performance requirements to Retail Account Managers while monitoring and evaluating results.
• Manage, coach, and motivate Retail Sales Account Managers and their teams to achieve individual and team objectives.
• Build high-performance teams by recruiting, training, and retaining talent while fostering continuous development.
• Implement retail channel strategies to increase market awareness, including developing new retail points of distribution.
• Develop sales incentives and manage relationships with Retail Partners to drive channel effectiveness and sales growth.
• Oversee the execution of retailer support, service expectations, and company policy enforcement to ensure client satisfaction and compliance.

Working Conditions

• Retail environment
• Exposure to moderate noise levels
• Travel up to 75%

Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Experience:
  • 5+ years supervisory experience
  • 3+ years process design or project management experience
  • 5+ years corporate work experience
  • 3+ years cable industry experience
  • 5+ years retail experience
• Skills:
  • Ability to read, write, speak, and understand English
  • Knowledge of Spectrum process and procedure design and documentation
  • Ability to build an effective sales team
  • Valid driver’s license and ability to meet Spectrum’s motor vehicle requirements

Preferred Qualifications

• Knowledge of telecommunications products and services
• Understanding of customer relations functions and related tasks

SRL606 2026-80794 2026

About Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.