Senior Manager, Market Access & Patient Support Services

Strategy, & Technical Roadmap Development

Partner closely with the Market Access & Patient Support Services Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

Collaborate with the Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Deep hands-on experience with Salesforce declarative customization: Custom Objects, Validation Rules, OWD Settings, Profiles, Roles, Approval Processes, Permission Sets, Flows, Process Builders, etc.
• Proficiency with: Salesforce Shield, Service Cloud and Experience Cloud, Apex classes, triggers, trigger frameworks, batch processing, and email services, Lightning Web Components (LWC) or Aura, Declarative tools (Flow Builder, Process Builder)
• Integration and development experience with REST APIs, Platform Events, Change Data Capture, Streaming APIs.
• Familiarity with development tools such as Salesforce DX, Git, GitHub, VS Code, and CI/CD pipelines.
• Understanding of SAML and IDP concepts.
• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams in building scalable, secure, and compliant solutions aligned to enterprise architecture standards.
• Ensure consistent implementation of standards, templates, and workflows across the market access and patient support service platforms.
• Support integration of tools with data platforms, analytics, and downstream execution platforms to enable continuous optimization.

Partnership & Compliance

• Partner with business, IT security, and vendor teams to ensure the Market Access and Patient Support Service team's technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Market Access & Patient Support Services, to escalate and resolve complex technical challenges that span across Global Capability teams.

Mentorship & Leadership

• Mentor and guide software engineers and developers, elevating the team's overall technical capability.
• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.