Senior Manager, Market Access & Patient Support Services

Strategy, & Technical Roadmap Development

• Partner closely with the Market Access & Patient Support Services Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Deep hands-on experience with Salesforce declarative customization:
• Custom Objects, Validation Rules, OWD Settings, Profiles, Roles, Approval Processes, Permission Sets, Flows, Process Builders, etc.
• Proficiency with:
• Service Cloud and Experience Cloud
• APEX classes, triggers, trigger frameworks, batch processing, and email services
• LIGHTNING WEB COMPONENTS (LWC) or AURA
• Declarative tools (Flow Builder, Process Builder)
• External client application configuration and best practices
• Integration and development experience with REST APIs, Platform Events, Change Data Capture, Streaming APIs.
• Familiarity with development tools such as Salesforce DX, Git, GitHub, VS Code, and CI/CD pipelines.
• Understanding of SAML and IDP concepts.

Partner with business, IT security, and vendor teams

• Partner with business, IT security, and vendor teams to ensure the Market Access and Patient Support Service team's technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Market Access & Patient Support Services, to escalate and resolve complex technical challenges that span across Global Capability teams.

Mentor and guide software engineers and developers

• Guide development teams in building scalable, secure, and compliant solutions aligned to enterprise architecture standards.
• Ensure consistent implementation of standards, templates, and workflows across the market access and patient support service platforms.
• Support integration of tools with data platforms, analytics, and downstream execution platforms to enable continuous optimization.
• This lead will work closely with the data and REMS leads to ensure appropriate integrations.

Lead cross-team problem solving and resolution of technical challenges

• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.