Senior Manager Major Gifts Stewardship

About the role

The Senior Manager, Major Gift Stewardship is a strategic leader responsible for managing and evolving a comprehensive major gift stewardship program that deepens donor engagement and drives revenue growth. The role partners closely with the Senior Director of Stewardship, Senior Manager of Principal Gift Stewardship, Vice President of Territory Advancement, and Executive Leadership, to deliver high-impact stewardship experiences for Blood Cancer United’s most generous donors. The Senior Manager leads cross-functional execution of complex stewardship touchpoints, including leadership correspondence, donor reporting, and high-touch donor engagement. The role oversees critical systems and processes that ensure timely, accurate, and donor-centric communications while continuously improving operational efficiency and effectiveness. The role serves as a key collaborator across Philanthropy, Donor Engagement, Executive Operations, and Mission, ensuring alignment between donor interests and organizational priorities. With strong business acumen and sound judgement, the Senior Manager influences key partners, strengthens frontline fundraising efforts, and ensures data integrity and insights within the CRM to support donor engagement.

Responsibilities

• Lead the planning and execution of process management to support the implementation of major donor stewardship touchpoints in partnership with the Senior Director of Stewardship and Senior Manager of Principal Gift Stewardship, driving alignment across multiple functions and Executive Leadership.
• Lead the correspondence program to facilitate CEO and other ELT stewardship communications, including leadership acknowledgements, on behalf of the Major Gifts team.
• Ensure coordination and tracking of reviews/approvals of leadership acknowledgements and other correspondence, including internal approvals and submission to leadership for sending to donors.
• Facilitate the compilation and review of mail/email lists for major donor outreach, including quality control reviews, reviews by frontline staff, opt-ins/opt-outs, etc.
• Manage tracking of stewardship deliverables and proactively remind staff of upcoming deadlines or donor outreach needs.
• Manage coordination of the production and delivery of high-touch stewardship materials, such as impact reports, milestone recognitions, and event follow-ups.
• Lead planning and execution for major donor reporting program, including establishing reporting calendar in collaboration with internal colleagues within Donor Engagement, coordinating with frontline staff on reviews/approvals of reports, and submitting reports to leadership or frontline staff for sending to donors.
• Drive the management, adoption and performance of video messaging platform, including calendar for major donor communications, distribution lists, and staff training, and collaborate with Philanthropy on content and staff engagement.
• Collaborate with Philanthropy to share stewardship resources that connect the donor’s interest with the priorities of the organization to further the mission through internal communications, including Blood Cancer United’s employee intranet, weekly frontline update email, and other email communications.
• Oversee the integrity, organization, and accessibility of stewardship communications, including acknowledgements, correspondence, and reports, and resources within Donor Engagement’s systems and CRM database, Salesforce, ensuring consistency, accuracy and usability.
• Ensure stewardship deliverables contribute to increased donor retention, engagement, and long-term giving.
• Drive continuous improvement of CRM systems and processes in collaboration with Senior Director of Stewardship to enhance frontline staff experience of the CRM and ensure a seamless, reliable donor experience for major donors.
• Leverage CRM data in Salesforce and in video messaging platform to identify trends, inform stewardship strategies