Senior Manager, Life Sciences Supply Chain & Operate

Job Overview

The Lead AI-enabled BPO Capability role at Deloitte focuses on transforming BPO from labor-based delivery to intelligence-led operations for Life Sciences clients. This role requires a Senior Manager with extensive experience in life sciences operations, leading complex engagements, and leveraging AI, automation, and predictive intelligence.

About the Role

This role sits at the intersection of client delivery, operating model transformation, and strategic capability building. Responsibilities include leading end-to-end BPO and Operate engagements across supply chain, manufacturing, quality, and procurement, embedding AI into BPO delivery, and building Deloitte's Life Sciences BPO capability.

Responsibilities

• Leading end-to-end BPO and Operate engagements across supply chain planning, manufacturing operations, quality and compliance, and procurement for biopharmaceutical, medical device, and broader life sciences clients
• Serving as a trusted advisor and day-to-day delivery leader on multi-year Operate engagements, managing outcomes, service level agreements, and continuous improvement roadmaps while helping clients shift to value-linked, metrics-driven delivery models
• Embedding artificial intelligence, automation, and analytics into BPO delivery through use cases such as intelligent document processing, test method harmonization, anomaly detection, agentic process automation, and AI-assisted decision support
• Diving automation, digitization, and process standardization across client operations, including MES, Veeva, TrackWise, Kinaxis, and other life sciences technology environments, with an emphasis on integrating AI-enabled capabilities
• Building Deloitte's Life Sciences BPO capability through offering development, reusable assets, talent pipeline development, pursuit support, and client-facing positioning that advances an intelligence-led operations model

Requirements

• Bachelor's degree
• 10+ years of experience in life sciences consulting or life sciences industry operations, including 4+ years leading teams, programs, or client engagements
• 3+ years of experience leading or managing business process outsourcing, managed services, or Operate engagements, including responsibility for one or more of the following: service level or key performance indicator (KPI) management, transition or mobilization activities, continuous improvement, or process optimization
• 3+ years of experience supporting supply chain, manufacturing, quality, procurement, compliance, or regulated operations in a good practice (GxP) or current Good Manufacturing Practice (cGMP) life sciences environment
• Experience with one or more of the following: Manufacturing Execution System (MES) recipe authoring or modification, test method management, master data management, or product complaint triage and initial investigation
• Experience designing or deploying artificial intelligence, automation, or analytics use cases within life sciences operations
• Experience developing proposals, responses to requests for proposal, scope documents, or client presentations
• Experience leading global or multi-site programs for life sciences clients

Qualifications

• Legal authorization to work in the United States without employer sponsorship
• Travel 25% on average based on the work you do and the clients and industries/sectors you serve