Senior Manager, Life Sciences Supply Chain & Operate

About the role

Lead the evolution of Deloitte's AI-enabled Business Process Outsourcing (BPO) capability for Life Sciences clients. This Senior Manager role sits at the intersection of client delivery, operating model transformation, and strategic capability building, with responsibility for leading complex engagements across supply chain, manufacturing, quality, and procurement while also shaping the methodologies, reusable assets, talent networks, and go-to-market approaches that will accelerate practice growth. The ideal candidate brings deep life sciences operations experience, a track record of leading large-scale delivery, and a clear point of view on how artificial intelligence, automation, and predictive intelligence can transform BPO from labor-based delivery to intelligence-led operations. This is a compelling opportunity for a seasoned operator and builder who thrives in an entrepreneurial environment and wants to help define the future of managed services in life sciences. Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health - starting today. Recruiting for this role ends on 11/20/2026.

Responsibilities

• Leading end-to-end BPO and Operate engagements across supply chain planning, manufacturing operations, quality and compliance, and procurement for biopharmaceutical, medical device, and broader life sciences clients
• Serving as a trusted advisor and day-to-day delivery leader on multi-year Operate engagements, managing outcomes, service level agreements, and continuous improvement roadmaps while helping clients shift to value-linked, metrics-driven delivery models
• Embedding artificial intelligence, automation, and analytics into BPO delivery through use cases such as intelligent document processing, test method harmonization, anomaly detection, agentic process automation, and AI-assisted decision support
• Driving automation, digitization, and process standardization across client operations, including MES, Veeva, TrackWise, Kinaxis, and other life sciences technology environments, with an emphasis on integrating AI-enabled capabilities
• Building Deloitte's Life Sciences BPO capability through offering development, reusable assets, talent pipeline development, pursuit support, and client-facing positioning that advances an intelligence-led operations model

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

Required:

• Bachelor's degree
• 10+ years of experience in life sciences consulting or life sciences industry operations, including 4+ years leading teams, programs, or client engagements
• 3+ years of experience leading or managing business process outsourcing, managed services, or Operate engagements, including responsibility for one or more of the following: service level or key performance indicator (KPI) management, transition or mobilization activities, continuous improvement, or process optimization
• 3+ years of experience supporting supply chain, manufacturing, quality, procurement, compliance, or regulated operations in a good practice (GxP) or current Good Manufacturing Practice (cGMP) life sciences environment
• Experience with one or more of the following: Manufacturing Execution System (MES) recipe authoring or modification, test method management, master data management, or product complaint triage and initial investigation
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience in a consulting firm or in an internal transformation role within a life sciences organization
• Experience with MES