Senior Manager, Legal Technology, Operations & AI Enablement

About the role

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

The Legal department at Instacart is scaling rapidly across new business models, ad formats, and retail partnerships, and the systems and workflows that support it need to keep pace. Right now, legal operations, technology, and AI enablement are evolving in parallel without a single leader owning the strategy end-to-end. This role exists to close that gap: to build the infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable.

Twelve months from now, Instacart will have a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and the processes to sustain them. If you thrive at the intersection of law, operations, and technology, and want to build something that lasts, this role is for you.

Responsibilities

In your first year, you will:

• Build and run a high-performing legal operations team with clear direction, performance management, and the capacity to serve the full organization.
• Launch and drive adoption of an AI enablement program: evaluate, deploy, and embed AI-powered tools into attorney workflows, reduce manual legal work with agentic automations, and upskill professionals across the team.
• Execute and scale legal and business operations initiatives, including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad workflows supporting new ad formats, retailer engagements, and other workstreams.
• Continuously improve contract lifecycle management systems and cross-system integrations, collaborating with procurement, accounting, HR, sales, deal desk, IT, and engineering to generate operational savings from Oracle, Zip, Salesforce, and Workday integrations with CLM and P2P workflows.
• Establish clear accountability for outside counsel operations: enforce billing guidelines, manage e-billing systems, complete law firm evaluations, and establish spend reporting.
• Build and maintain the team's knowledge management infrastructure and develop KPI dashboards to give leadership clear visibility into operational health.

Requirements

Must-have Pantry Staples (Minimum Qualifications)

• 8+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated ownership of a legal operations program and at least 3 years of direct people management experience.
• Demonstrated experience leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms), including hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows.
• Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills, with direct experience collaborating across legal, policy, finance, IT, and business teams.

Optional Garnishes (Preferred Qualifications)

• Experience working in a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint, including exposure to marketplace or platform businesses.
• Experience designing agentic or automated legal workflows, with a bias toward building solutions before defaulting to off-the-shelf tools.
• Familiarity with legal operations communities (e.g., CLOC) or equivalent professional development, and experience conducting vendor RFPs or law firm evaluations with a focus on outside counsel cost discipline.
• Demonstrated ability to lead change management efforts that drive organizational adoption of new technology and processes across a distributed legal function.

Pay

This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Offers may vary based on candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

• CA, NY, CT, NJ: $199,000—$210,000 USD
• WA: $191,000—$201,500 USD
• OR, DE, ME, MA, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $183,000—$193,000 USD
• All other states: $166,000—$175,000 USD

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. Read more about our benefits offerings here.