Senior Manager, Learning & Development

Primary Responsibilities

• Partner closely with the Director of Talent Management to execute the organization’s learning and talent development strategy, including leadership development, onboarding, orientation, performance management, and workforce capability building.
• Lead the design, implementation, and evaluation of enterprise-wide learning and development programs.
• Build scalable learning experiences that support leadership development, onboarding, career growth, performance management, workforce capability building, and diversity, equity, inclusion, and belonging (DEIB) initiatives.
• Lead and facilitate live new hire orientation experiences that welcome employees into the organization, strengthen connection to mission and culture, and ensure a consistent and engaging onboarding experience across the Center.
• Collaborate with HR and organizational leaders to assess workforce development needs and implement learning solutions that strengthen organizational capability and employee growth.
• Oversee multiple concurrent learning initiatives, ensuring strong project management, stakeholder communication, and execution excellence.
• Drive continuous improvement of learning programs through feedback, analytics, and evolving organizational priorities.
• Ensure learning experiences, facilitation approaches, and content are inclusive, accessible, and aligned with organizational values and culture.
• Design engaging learning experiences across multiple modalities, including live facilitation, virtual learning, eLearning, blended learning, and asynchronous resources.
• Facilitate workshops, leadership programs, manager development sessions, and organizational learning experiences.
• Ensure learning content reflects adult learning principles and supports practical application and behavioral change.
• Utilize LMS data, surveys, assessments, and learning analytics to measure program effectiveness and demonstrate impact.
• Develop reporting and evaluation frameworks to assess learner engagement, capability growth, and business outcomes.
• Manage learning technologies, including LMS administration, digital learning tools, and content authoring platforms.
• Establish operational processes that support efficient program delivery, communication, and learner support.
• Influence leaders to champion employee development and learning culture initiatives.
• Partner with the Chief Diversity, Equity & Inclusion Officer and other organizational leaders to support and deliver DEIB-related learning initiatives, inclusive leadership programming, and culture-building efforts across the Center.
• Build strong cross-functional partnerships to embed learning into workflows, leadership practices, and organizational culture.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Psychology, Business, or related field.
• 10+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, or related HR functions.
• Experience designing and managing enterprise learning programs at scale.
• Strong facilitation, instructional design, and stakeholder management skills.
• Experience with LMS platforms, learning technologies, and learning analytics.
• Demonstrated ability to manage complex projects and multiple priorities simultaneously.
• Strong written communication, presentation, and influencing skills.