Senior Manager, Learning & Delivery

About the Role

This is a strategic leadership role responsible for driving the vision, execution, and continuous evolution of learning and capability development across CDS. The role balances managing responsibilities, learning design, development, and facilitation while leading a high-performing team and delivering measurable business outcomes. This is a remote-first position with 20-30% travel in a collaborative and fast-paced environment.

Responsibilities

• Develop and execute learning strategies aligned with CDS business priorities and organizational objectives.
• Lead, coach, and develop learning professionals: instructional designers and training facilitators.
• Collaborate with leadership to conduct training needs analysis to identify capability gaps and define learning requirements.
• Build learning roadmaps that support onboarding, role readiness, technical upskilling, sales, leadership development, and continuous learning.
• Manage end-to-end learning program lifecycles, in collaboration with the Programs Lead, including planning, development, deployment, maintenance, and evaluation.
• Drive cross-functional collaboration to align Learning, Enablement, Curriculum Development, and corporate stakeholder groups.
• Establish success metrics and reporting mechanisms to measure program effectiveness and business impact.
• Partner with subject matter experts to design engaging and scalable learning experiences.
• Oversee the creation of instructor-led training, virtual learning, eLearning, workshops, job aids, knowledge articles, and performance support resources.
• Support the coaching and facilitation of other corporate SMEs, as needed.
• Ensure learning content aligns with adult learning principles and organizational standards.
• Establish operational processes, governance models, and best practices for learning delivery.
• Continuously improve content based on learner feedback, performance data, and evolving business needs.
• Lead and facilitate instructor-led and virtual training sessions for employees, managers, and leaders.
• Ensure consistent, high-quality learning experiences across all delivery channels.
• Lead and coach trainers, facilitators, and contributors to maintain delivery standards and learner engagement.
• Manage training schedules, logistics, resources, and stakeholder communications, in collaboration with Programs Lead.
• Manage vendor relationships and external learning partners as needed.
• Serve as a trusted learning advisor to CDS leaders and functional teams.
• Collaborate with business stakeholders to prioritize learning initiatives and align resources.
• Communicate learning program objectives, benefits, and outcomes to leadership audiences.
• Monitor program adoption, completion rates, learner satisfaction, knowledge retention, and business outcomes.
• Analyze learning data and recommend enhancements to improve effectiveness and efficiency.
• Drive a culture of continuous learning and capability development across CDS.
• Leverage industry trends, technologies, and best practices to modernize learning approaches.