Senior Manager, Last Mile Operations

About the role

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll maintain positive and ongoing relationships with external customers, location managers, and operators while generating positive customer satisfaction.

Responsibilities

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop, and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with the national sales team to facilitate new avenues of growth

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 5 years of operations experience
• Experience with Microsoft Office (PowerPoint and Project)

Qualifications

• Supervisory experience in a transportation/supply chain environment
• P&L experience
• Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees
• Excellent analytical, communication, and time management skills

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days