Senior Manager, KOL & External Engagement Platforms Technical Lead

Strategy & Technical Roadmap Development

Partner closely with the KOL & External Engagement Platforms Global Capability Owner to support the design of solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

Collaborate with the Customer Operations Technical Suite Lead and Architects to contribute to translating capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

Execute technical activities for the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:

• HCP EngageNow, Veeva Events Portal, and similar engagement platforms, enabling planning, coordination, and tracking of KOL, HCP, and patient engagement activities.
• Event and congress management platforms (e.g., SpotMe, Cadence), supporting execution and measurement of large-scale events and speaker programs.
• Integration frameworks, enabling connectivity between engagement platforms, CRM systems, analytics platforms, and compliance systems.

Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.

Coordinate development teams in integrating engagement platforms with upstream and downstream systems (e.g., CRM, web, analytics platforms).

Ensure solutions meet compliance, auditability, and regulatory requirements for external engagement and healthcare interaction workflows.

Apply and reinforce standard engagement workflows across brands, markets, and channels.

Enable automation and optimization of engagement processes to improve efficiency and user experience.

Cross-Functional Technical Leadership

Partner with business, IT security, and vendor teams to ensure the KOL & External Engagement Platforms team technical solutions adhere to organizational standards, security policies, and regulatory requirements.

Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.

Partner with the Technical Suite Lead, Customer Operations, to escalate and resolve complex technical challenges that span across Global Capability teams.

Mentor and guide software engineers and developers, elevating the team's overall technical capability.

Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.