Senior Manager, Inventory Control and Quality Assurance

About ShipMonk

ShipMonk isn't just a 3PL—we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants:

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day:

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make ShipMonk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Responsibilities

• Partner with local operations and Inventory Control leadership to drive best-in-class Inventory Control & Quality Assurance results, with multi-site responsibility.
• Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution.
• Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings.
• Design and generate new inventory control processes, reports, dashboards, and metrics to provide insights into stock levels, trends, and performance.
• Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality.
• Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations.

Requirements

• Bachelor's degree in supply chain management, industrial engineering, or a related field preferred but not required.
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, process development, and process optimization, preferably in a fulfillment center or distribution environment strongly preferred.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset.
• Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Tableau, SQL, etc.
• Proficiency in SQL for data extraction and report generation preferred but not required.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Ability to travel up to 20%.

Schedule

This is an onsite role at any one of our fulfillment centers.