Senior Manager, Internal Consulting, Operating Model Transformation

About the role

We are seeking a Senior Manager of Operating Model Transformation, Internal Consulting, to lead important initiatives for Aon. The first project is the development and implementation of a multi-year strategic redesign of the operating framework. Reporting through the leadership team of Aon Business Solutions (ABS), this role is responsible for crafting, orchestrating, and scaling the transformation of Aon’s enterprise operating model to enhance how we deliver value to clients, colleagues and carriers. This role will engage with senior leaders across Solution Lines, Regions and Functions, as well as partner with a cross-functional team of internal consultants, project managers and subject matter authorities and to deliver measurable performance outcomes.

Responsibilities

• Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation
• Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets
• Apply structured consulting methodologies (e.g., problem framing, analysis based on informed assumptions, benchmarking, argument development) to inform recommendations
• Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits
• Support the end-to-end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
• Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, collaborator insights) into clear, decision-ready operating model recommendations
• Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs
• Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, critical metrics) integrate across the enterprise
• Act as a trusted advisor to senior executives, providing insight on opportunities, trade-offs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap
• Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences
• Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision-making, and blocking issue mechanisms
• Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs
• Facilitate executive and working-level forums to align decisions, resolve conflicts, and maintain momentum
• Build consulting capabilities within the broader organization by sharing methodologies, tools, and guidelines
• Promote a culture of collaboration, transparency, and continuous improvement
• Capture and embed lessons learned into subsequent waves of operating model transformation

Requirements

• 5+ years of proven experience in management consulting, internal strategy/consulting or equivalent internal consulting function
• Demonstrated experience leading complex, multi-workstream operating model or large-scale transformation programs in a global, matrixed organization, including design, process transition and governance framework setup
• Experience working in or with professional services, insurance, or financial services environments is highly desirable
• Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, or related field; advanced degree (MBA or equivalent) strongly preferred

Skills and Experience

• Proven ability to operate in high-performing teams with varied backgrounds and work effectively across cultures and geographies
• Ability to operate as a generalist across strategy development, operating model design, and execution support
• Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation
• Expertise in operating model design, process re-engineering, and organizational design
• Excellent collaborator management and influencing skills, including experience engaging C-suite and senior executives
• Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials
• Strong analytical and problem-solving capabilities; comfortable with data, financial modeling, and performance metrics
• Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease
• Proficiency in MS

Benefits

• Comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.