Senior Manager, Internal Communications

About the role

The Senior Manager, Internal Communications is a key member of Moss' Marketing & Communications department, responsible for managing the company's internal communications function across shared services — ensuring employees are informed, engaged, and aligned with Moss' vision, values, and strategic priorities. This is a people manager role that requires both strategic instincts and executional discipline. The Senior Manager serves as the primary communications partner for HR and Safety, provides oversight across a broader shared services communications portfolio, and brings a strong command of change management communications to support Moss' continued growth.

Responsibilities

• Develop and manage a comprehensive internal communications strategy across shared services, ensuring consistent, clear, and engaging messaging enterprise-wide
• Serve as the primary communications partner for HR and Enterprise Safety, building strong relationships with department leadership and translating complex initiatives into compelling communications
• Provide strategic oversight and quality control across the broader shared services communications portfolio
• Lead change management communications for major organizational initiatives — including HR programs, benefits updates, onboarding, performance management, and operational changes — ensuring employees are informed and prepared throughout the process
• Develop communication frameworks and toolkits that support leaders in communicating change effectively at all levels of the organization
• Partner with HR and senior leadership to ensure change communications are timely, empathetic, and aligned with Moss' culture and values
• Create content for internal announcements, SharePoint updates, all-employee communications, and other internal channels — maintaining a consistent brand voice across all platforms
• Ghostwrite executive communications for senior leaders, ensuring messaging is clear, on-brand, and aligned with organizational priorities
• Prepare compelling presentations for leadership and department heads, including content development, slide design direction, and speaker notes
• Manage, develop, and coach team members, providing day-to-day direction and professional development support
• Manage internal events and employee engagement initiatives, including town halls, leadership briefings, and company celebrations
• Establish metrics to measure the effectiveness of internal communications efforts, using data-driven insights to continuously refine strategy
• Drive adoption of AI and emerging communications tools to improve workflow efficiency and content quality
• Collaborate cross-functionally with HR, Safety, and shared services departments to ensure cohesive and consistent messaging enterprise-wide
• Embrace opportunities to experiment with industry-leading technologies like AI and machine learning to improve communication workflows
• Assist in the hiring, training, and development of communications staff, fostering a culture of continuous learning and improvement

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field
• 7+ years of experience in internal and external communications, with a focus on internal engagement and PR/media relations

Skills

• Strong writing, editing, and verbal communication skills
• Demonstrated experience managing internal communications and supporting external media relations and/or community outreach
• Proficiency in meeting planning and PowerPoint presentation development
• Ability to work collaboratively with cross-functional teams and senior leadership
• Proficiency with communication tools and platforms, including intranet systems, social media, and email marketing software
• Ability to think strategically and execute tactically, balancing long‑term vision with current priorities