Senior Manager – Internal Audit, Learning & Development

Responsibilities

• Partner with Audit Competency and Skill Development team within IAG to analyze IAG training needs and skill gaps, in order to develop and execute the annual training plan.
• Facilitate learning roadmaps for auditors across all career levels, from entry-level through executive leadership.
• Continuously enhance the IAG Training & Professional Development Program to achieve the strategic objectives of the IAG Leadership team.
• Identify and communicate learning opportunities to enhance auditors’ external perspectives and specific needs.
• Partner with the Colleague Experience Group (CEG), subject matter experts (SMEs) and external training providers as needed to deliver IAG trainings.
• Partner with the Learning Design team to build e-learning modules and uplift training materials.
• Influence senior IAG stakeholders to drive a culture of continuous learning and professional excellence.

Qualifications

• Bachelor's degree in Accounting, Finance, Organizational Development, Adult Education, or related field.
• Thorough knowledge of and experience with internal audit methodologies.
• 5+ years of experience in learning and development, talent development, internal audit, risk management, compliance, or related functions.
• Experience managing complex programs, demonstrating effective communication, and influencing stakeholders.
• Strong project management, stakeholder management, collaboration, and interpersonal skills.
• Strong PowerPoint and presentation design skills.
• Strong training and facilitation skills.
• Excellent written, verbal, facilitation, and presentation skills.

Preferred Qualifications

• Relevant professional certifications such as: CIA (Certified Internal Auditor), CPA (Certified Public Accountant), CISA (Certified Information Systems Auditor), CPTD (Certified Professional in Talent Development).
• Experience within a financial services, banking, regulated industry, or large corporate environment.
• Familiarity with IIA Standards, Internal Audit methodology, and audit quality assurance practices.
• Experience with Learning Management Systems (LMS), digital learning platforms, and learning analytics tools.
• Experience delivering impactful training programs that effectively deliver on learning objectives and outcomes.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Employment Eligibility

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.