Senior Manager, Infrastructure Operations, Information Technology

Responsibilities

• Lead the team responsible for NISA's datacenter and network infrastructure.
• Work closely with other technology groups and stakeholders across the firm to ensure a performant, reliable, scalable, and secure technology foundation for NISA.
• Provide primary technical leadership and guidance across infrastructure engineering responsibilities, including datacenter, server virtualization, network, and core IT systems such as Active Directory/Entra ID and Exchange.
• Collaborate with the Head of Technology Operations to develop NISA's infrastructure strategy roadmap and integrate it with the enterprise technology strategy.
• Mentor and grow a high-performing technical team, setting clear objectives and building lasting depth and bench strength through training, coaching, and strategic planning.
• Own the availability, resiliency, and performance of mission-critical systems by applying site reliability engineering practices, including defining, building, and tracking service-level objectives, error budgets, and observability metrics, alongside capacity planning, disaster recovery, and incident and problem management.
• Define and execute against quantified service-level and operational metrics for uptime, performance, and capacity, reporting transparently on results and driving continuous improvement against those targets.
• Establish and lead 24x7 on-call and incident-response coverage for production infrastructure, ensuring rapid escalation and resolution to protect uptime and stability.
• Collaborate with technology leaders across the firm, particularly in cybersecurity and cloud platforms, to deliver secure and resilient solutions that meet the firm's operational obligations and its regulatory obligations as an SEC-registered investment adviser.
• Maintain a high degree of readiness to adopt and implement new technology solutions and best practices, and foster a culture of continuous improvement and operational excellence.
• Oversee budgeting, vendor relationships, and expenditure management in areas of primary responsibility, including selecting and coordinating the purchase of new and replacement hardware and software.
• Collaborate with senior leadership and other teams to ensure timely resolution of pending issues and alignment of team performance with firm objectives.

Qualifications

• Bachelor's degree in a related field or extensive equivalent experience required.
• 10-12 years of IT Infrastructure experience along with 5+ years of progressive experience in a supervisory role managing cross-functional teams in technology delivery, with a demonstrated record of developing talent and leading through change.
• Proven experience operating and maintaining highly available, mission-critical production environments, including high-availability design, disaster recovery, and resiliency for systems with stringent uptime requirements.
• Working knowledge of site reliability engineering practices, including service-level objectives, error budgets, and observability and monitoring tooling, and the ability to establish and lead 24x7 on-call and incident-response coverage.
• Experience managing technology environments in financial services, ideally for an SEC-registered investment adviser or comparable institution, with an understanding of the reliability, security, and compliance expectations that accompany an SEC-regulated environment.
• Hands-on experience across hybrid environments spanning on-premises datacenter and public cloud, with practical experience using infrastructure-as-code and configuration-management tooling such as Terraform and Ansible.
• Experience with Microsoft, Cisco, Citrix, Palo Alto, and public cloud platforms (AWS and Azure) preferred.
• Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions.
• Aptitude for troubleshooting and solving complex issues through creative solutions.
• Strong leadership, communication, and mentoring skills, including the ability to communicate technical concepts to non-technical stakeholders.