Senior Manager, Identity & Access Management – Global Operations

About the role

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Key Responsibilities

• Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.

• Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.

• Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.

• Serve as a visible IAM operations leader in executive, risk, and governance forums—articulating outcomes, risks, and operational maturity.

• Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling.

• Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.

• Partner with IAM engineering teams to ensure operability is designed in, not bolted on—shifting left on reliability, monitoring, and remediation.

• Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.

• Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.

• Lead root cause analysis for operational issues and ensure systemic fixes—not workarounds.

• Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.

• Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.

• Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.

• Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.

Preferred Skills & Experience

• IAM or Operations Expertise:

  • Experience operating IAM services at enterprise scale, including: - Identity lifecycle management

  • Access provisioning and certifications

  • Directory services and authentication platforms

  • Privileged and non-privileged access operations

  • Understanding control frameworks, operational risk, and audit readiness.

• Automation & Modern Operations:

  • Proven success driving automation led-operational transformation in complex environments.

  • Familiarity with DevOps/SRE concepts, infrastructure as code, and API-driven operations.

• Leadership & Influence:

  • Demonstrated success leading multiregional-teams, with strong coaching and talent development skills.

  • Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.

  • Strong stakeholder management skills with the ability to influence without authority.

Preferred Qualifications

• 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4–6 years in leadership roles.

• Track record of leading large-scale operational or service transformation initiatives.