Senior Manager, Human Resources Operations

Position Overview

The Senior Manager, HR Operations is responsible for leading the day-to-day execution of the Company's Human Resources function while ensuring operational excellence across talent acquisition, team retention, employee relations, compensation, benefits administration, compliance, HR systems, and employee programs.

Key Responsibilities

• Lead the day-to-day operations of the Human Resources department, ensuring high-quality service delivery across all HR functions.

• Supervise, coach, develop, and prioritize the work of the HR team while fostering accountability, collaboration, and continuous improvement.

• Monitor department performance, identify operational risks, and proactively address resource or process gaps.

• Partner with the Business Services Director and Leadership Team to implement departmental priorities and execute strategic initiatives.

• Oversee the successful execution of the annual HR calendar, including performance reviews, compensation planning, open enrollment, compliance reporting, engagement initiatives, policy updates, and other recurring programs.

• Develop standardized processes, project plans, and operating procedures that improve consistency and scalability.

• Monitor project progress and ensure timely completion of department initiatives.

• Provide guidance and support to business sector leaders and other managers on employee relations matters, performance management, workplace investigations, corrective action, and policy interpretation.

• Partner with HR team members on complex employee issues and serve as an escalation resource when appropriate.

• Ensure compliance with applicable federal, state, and local employment laws and organizational policies.

• Oversee completion of required employment-related reporting and compliance activities.

• Oversee the execution and administration of compensation, benefits, and leave administration.

• Support annual compensation review and merit planning processes through effective coordination and execution.

• Oversee open enrollment planning and implementation while ensuring a positive employee experience.

• Support the recruiting function by monitoring recruiting activity, workload, and service levels.

• Partner with recruiting leadership to improve hiring processes, onboarding, and hiring manager experience.

• Ensure recruiting operations, offer processes, and onboarding activities are executed efficiently and consistently.

• Drive continuous improvement across HR processes, systems, workflows, and service delivery.

• Partner with HR team members to optimize HR technology, reporting capabilities, and data quality.

• Utilize operational metrics to identify trends, improve efficiency, and support informed decision-making.

• Promote process standardization, documentation, and cross-training to strengthen business continuity.

• Build strong working relationships with leaders and managers across the organization by providing practical guidance and responsive HR support.

• Aid leaders in implementing HR programs, policies, and organizational initiatives.

• Escalate significant organizational risks, employee relations issues, or strategic matters to the Business Services Director and CEO while independently managing day-to-day operational decisions.

• Foster a culture of accountability, service, collaboration, and continuous improvement within both the HR team and the broader organization.

Required Qualifications

• Bachelor’s degree

• At least 10 years of related Human Resources experience required

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Proficient with Microsoft Office Suite or similar software, and accounting software

Preferred Education And/or Experience

• SHRM Senior Certified Professional (SHRM-SCP) or Senior Professional in Human Resources (SPHR) credential

• Demonstrated experience developing and implementing compensation programs

• Demonstrated experience developing and implementing a strategic recruiting program

• Demonstrated effectiveness in written and verbal communication

• Proficiency in Microsoft Office applications and Human Resources Information Systems

• Experience with creating a culture of engagement, collaboration, and teamwork

• Capable of compiling and analyzing employment data to guide strategic planning