Senior Manager, Healthcare Payer

Responsibilities

• Client Delivery
• Lead large, complex healthcare transformation engagements
• Oversee scope, budget, staffing, profitability, delivery quality, and overall engagement performance
• Serve as a trusted advisor to executive client stakeholders
• Develop strategic transformation roadmaps and guide clients through organizational, process, and technology change initiatives
• Lead multidisciplinary consulting teams across multiple concurrent engagements
• Ensure exceptional client outcomes and delivery excellence
• Oversee engagement governance, executive communications, and steering committee meetings
• Proactively manage risks and resolve complex delivery challenges
• Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients
• Client Relationship & Business Development
• Serve as the primary relationship leader for strategic healthcare clients
• Identify opportunities to deepen partnerships and expand West Monroe's impact
• Originate new business opportunities within existing accounts
• Support growth into new client organizations
• Lead pursuit strategy, proposal development, executive presentations, and contract negotiations
• Represent West Monroe through industry events, conferences, networking, and thought leadership activities
• Practice Leadership
• Mentor, coach, and develop consultants, managers, and emerging leaders
• Serve as a Career Advisor
• Recruit and help attract, interview, and retain top consulting talent
• Develop new healthcare offerings, reusable assets, methodologies, and delivery frameworks
• Drive continuous improvement across the Healthcare Practice
• Foster an inclusive, collaborative culture through active participation in practice initiatives, leadership activities, and community-building efforts

Qualifications

• Bachelor's degree or equivalent experience required; advanced degree (MBA, MHA, MPH, or similar) preferred
• 8+ years of consulting experience working directly with healthcare clients, including experience leading large, complex client engagements
• Deep understanding of healthcare payer and/or dental plan operations, strategy, and transformation
• Demonstrated success leading enterprise transformation initiatives involving organizational transformation, operating model redesign, process improvement, technology implementation, or product development
• Proven experience managing engagement financials, staffing, profitability, and delivery across multiple concurrent engagements
• Success leading executive and C-suite client stakeholders
• Proven experience originating new business, expanding existing client accounts, and leading pursuit activities
• Experience developing consulting offerings, methodologies, and reusable assets
• Strong people leadership experience, including coaching, career development, performance management, and team building
• Exceptional executive communication, presentation, and relationship management skills
• Strong strategic thinking, problem-solving, and organizational skills
• Able to travel to client sites (30–50%)

Pay

Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.