Senior Manager, Health Services

About the role

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Responsibilities

• Primary support to the Senior Director, Health Services, in managing the OHS provider for MNR employees to access medical services at three (3) facilities – Grand Central (NYC), Croton Harmon (Croton on Hudson), and New Haven (Connecticut) in accordance with MTA/MNR policies.
• In the absence of the Senior Director, Health Services, the Director will represent the Department at required meetings and events as necessary.
• Manage the entire Reasonable Accommodation process, including initiating and receiving employee requests, reviewing the request and medical documentation, evaluating the feasibility of requests, and rendering decisions, while ensuring the interactive process is adhered to.
• Partner and coordinate with OHS physicians, Department leaders, Human Resources Business Partners, Legal, Diversity, Labor Relations, and others as needed throughout the process.
• Provide direct supervision of the Human Resources Business Partner – Case Management team responsible for the monitoring of MNR employees absent due to Occupational or Non-Occupational injury/illness in accordance with MNR policies and operating procedures; while collaborating with OHS Case Manager and MNR Operating Departments, HR, Claims, Safety, Legal, Labor Relations, etc.
• Ensure that all medical examinations conducted are in accordance with MNR delineated medical guidelines, physical abilities testing, job description, and policies and procedures that govern all such examinations.
• Aid in the development, coordination, planning, and evaluation of health services events throughout the MNR territory, such as blood drives and the annual flu vaccination program.
• Serve as Domestic Violence Agency liaison for MNR to meet the needs of employees who are seeking specific services as an identified victim of domestic violence in accordance with MTA All Agency Domestic and Gender Based Violence and the Workplace Policy # 11-084 and New York State Office for the Prevention of Domestic Violence.
• Manage the process of securing clean and accessible lactation rooms on MNR properties throughout the territory for nursing mothers to express milk in accordance with New York State Labor Law Section 206-C and MTA All Agency Lactation Policy # 11-089.
• Respond to requests from Human Resources, Legal, Claims, and Labor Relations departments regarding employee records, depositions, OHS files, etc.
• Promote safe work practices and provide safe working conditions.
• Contribute to a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Comply with all policies and standards.
• May be required to work hours outside regular work hours, as applicable.
• Reviews invoices and approves them if the work meets contractual standards, as applicable.
• Addresses performance issues with the contractor when possible, as applicable.
• Escalates issues to other parties when needed, as applicable.

Qualifications

• Required Knowledge/Skills/Abilities: Must have experience administering human resources programs with ability to effectively manage multiple responsibilities simultaneously within limited specific time frames.
• Strong working knowledge of corporate organizational structures and their functions with a broad perspective of resources-staffing needs and employee development.
• Knowledge of relevant state and federal laws and regulations affecting related HR Activities.
• Knowledge of labor agreements and related human resources laws.
• Effective verbal and written communication, negotiation and conflict management skills.
• Proven ability to build effective partnership relationships with department heads and managers.
• Proven ability to take initiative and be proactive, with the ability to identify and anticipate department needs and recommend solutions.
• Proven ability to interact with managers and employees at all levels in the organization and to work as part of a team.
• Demonstrated proficiency in PeopleSoft (8.8 or above) or a similar HRIS system required; and Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook; and TEAMS, ZOOM or similar virtual platforms.
• Proficiency in and/or ability to learn analytical and/or quantitative skills.
• Strong interpersonal and customer service skills.
• Strong attention to detail, organizational and planning skills.
• Knowledge of health-related terminology and practices.
• Familiarity with medical and/or occupational health settings.
• Ability to maintain confidential information.

Skills

• Must have experience administering human resources programs with ability to effectively manage multiple responsibilities simultaneously within limited specific time frames.
• Strong working knowledge of corporate organizational structures and their functions with a broad perspective of resources-staffing needs and employee development.
• Knowledge of relevant state and federal laws and regulations affecting related HR Activities.
• Knowledge of labor agreements and related human resources laws.
• Effective verbal and written communication, negotiation and conflict management skills.
• Proven ability to build effective partnership relationships with department heads and managers.
• Proven ability to take initiative and be proactive, with the ability to identify and anticipate department needs and recommend solutions.
• Proven ability to interact with managers and employees at all levels in the organization and to work as part of a team.
• Demonstrated proficiency in PeopleSoft (8.8 or above) or a similar HRIS system required; and Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook; and TEAMS, ZOOM or similar virtual platforms.
• Proficiency in and/or ability to learn analytical and/or quantitative skills.
• Strong interpersonal and customer service skills.
• Strong attention to detail, organizational and planning skills.
• Knowledge of health-related terminology and practices.
• Familiarity with medical and/or occupational health settings.
• Ability to maintain confidential information.

Benefits

Compliance with all policies and standards.

Pay

$111,655 - $124,061

Schedule

Full-Time