Senior Manager, Global Finance Operations – O2C - Credit & Risk

What You Will Work On

• Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
• Lead collections strategy and execution, including prioritization, outreach approach, and aging management
• Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
• Reduce unapplied and unidentified cash through improved matching, automation, and process discipline
• Improve key working capital metrics including DSO, past due balances, and cash application accuracy
• Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution
• Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience
• Drive adherence to global O2C process standards, controls, and governance frameworks
• Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking
• Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort
• Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks

What You Bring

• 8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management
• Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale
• Experience working with global shared services or outsourced delivery (BPO/MSP) models
• Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
• Strong business acumen with focus on working capital optimization and cash flow improvement
• Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
• Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions
• Experience driving process improvements, automation, and operational efficiency initiatives
• Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills