Senior Manager, Global Commercial Training

About the role

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. The Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS’ global physical channels, including full-price, outlet, franchise, and multi-brand environments.

Responsibilities

• Develop the global training roadmap and define required skills and behaviors by role and channel.
• Translate commercial, brand, product, operational, and people priorities into scalable programs and tools.
• Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods.
• Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards.
• Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.
• Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution.
• Embed the SKIMS selling model and brand standards across all physical consumer touchpoints.
• Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs.
• Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams.
• Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions.
• Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.
• Own global onboarding and ongoing development, selecting the most effective digital, live, and in‑field formats.
• Personally facilitate high‑impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
• Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.
• Equip leaders with content, facilitation tools, standards, and certification requirements.
• Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels.
• Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs.
• Use performance data and field observations to proactively identify capability gaps and inform future learning priorities.
• Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal.
• Maintain global consistency while enabling appropriate regional and channel adaptation.
• Oversee learning records, compliance reporting, and LMS governance.

Qualifications

• Los Angeles‑based with the ability to travel domestically and internationally up to 75%
• Bachelor’s degree or equivalent experience in Learning & Development, Organizational Development,