Senior Manager - Global Business Services (GBS) - Strategy

About the role

The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution. This role involves leading strategic transformation programs, designing governance structures, implementing new capabilities at scale, and helping clients optimize functional processes through leading and emerging technologies.

Responsibilities

• Lead GBS transformation engagements spanning strategy, operating model design, governance, and implementation
• Develop and refine proposed solutions, presentation materials, and economic models for client opportunities
• Support business development activities, including client sales presentations
• Align GBS strategies with broader business objectives across senior client stakeholders
• Evaluate and implement business initiatives and enabling technologies within the GBS framework
• Design and implement operating model structures and governance frameworks for GBS organizations
• Advise clients on governance processes and continuous improvement opportunities
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, and omni-channel solutions
• Lead current-state process assessments and future-state process design to improve efficiency, cost, and service delivery
• Guide the development of business cases, strategic storyboards, and executive-ready presentations
• Lead change management efforts supporting implementation of new processes, technologies, and organizational models
• Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver integrated client solutions
• Oversee multiple project teams and ensure the quality, consistency, and impact of deliverables across large engagements
• Contribute to the evolution of Deloitte's GBS Strategy offerings through insights, solution development, and practice-building initiatives

Qualifications

• Bachelor's degree from an accredited university
• 10+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or as an internal consultant within industry
• 5+ years of direct people management experience, including leading teams on complex projects
• Project experience in shared services, outsourcing, offshoring, or back-office functional optimization
• Strong financial modeling, financial analysis, and business case development experience, including proficiency in Microsoft Excel
• Experience with service delivery model strategy, design, implementation, and optimization for multi-functional or single-function organizations
• Experience with data visualization tools such as Tableau or Power BI
• Familiarity with ServiceNow, Salesforce, or other customer-oriented workflow platforms
• Experience across multiple GBS functional pillars, including HR, IT, Finance, Procurement, Commercial Operations, or Legal
• Ability to translate technology functionality into process improvements
• Experience in business process outsourcing vendor selection
• Ability to develop executive-level storyboards, presentations, and supporting materials

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Pay

$189,200 - $372,900

Schedule

Full-time