Senior Manager - Global Business Services (GBS) - Strategy

About the role

The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution. In this role, you will lead strategic transformation programs, design governance structures, implement new capabilities at scale, and help clients optimize functional processes through leading and emerging technologies.

Responsibilities

• Lead GBS transformation engagements spanning strategy, operating model design, governance, and implementation
• Develop and refine proposed solutions, presentation materials, and economic models for client opportunities
• Support business development activities, including client sales presentations
• Align GBS strategies with broader business objectives across senior client stakeholders
• Evaluate and implement business initiatives and enabling technologies within the GBS framework
• Design and implement operating model structures and governance frameworks for GBS organizations
• Advising clients on governance processes and continuous improvement opportunities
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, and omni-channel solutions
• Lead current-state process assessments and future-state process design to improve efficiency, cost, and service delivery
• Guide the development of business cases, strategic storyboards, and executive-ready presentations
• Lead change management efforts supporting implementation of new processes, technologies, and organizational models
• Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver integrated client solutions
• Oversee multiple project teams and ensure the quality, consistency, and impact of deliverables across large engagements
• Contribute to the evolution of Deloitte's GBS Strategy offerings through insights, solution development, and practice-building initiatives

Qualifications

• Bachelor's degree from an accredited university
• 10+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or as an internal consultant within industry
• 5+ years of direct people management experience, including leading teams on complex projects
• Project experience in shared services, outsourcing, offshoring, or back-office functional optimization
• Experience with service delivery model strategy, design, implementation, and optimization for multi-functional or single-function organizations
• Strong financial modeling, financial analysis, and business case development experience, including proficiency in Microsoft Excel
• Experience with data visualization tools such as Tableau or Power BI
• Experience with ServiceNow, Salesforce, or other customer-oriented workflow platforms
• Experience across multiple GBS functional pillars, including HR, IT, Finance, Procurement, Commercial Operations, or Legal
• Ability to translate technology functionality into process improvements
• Experience in business process outsourcing vendor selection
• Ability to develop executive-level storyboards, presentations, and supporting materials

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others