Senior Manager, Fulfillment Operations (Pharmacy)

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma‑to‑patient cloud that offers a digital concierge service for patients who are prescribed branded medications, providing transparent low prices, free home delivery, and world‑class support.

About the role

We are seeking a results‑driven and experienced operations leader to own the logistics and operational workflow execution of our mail‑order dispensing pharmacy. As Senior Manager, Fulfillment Operations, you will plan and oversee facility layout, inventory movement, supply‑chain coordination, and inbound/outbound logistics to ensure an exceptional patient experience. You will lead a team of non‑clinical support staff and partner closely with licensed pharmacy leadership, including the Pharmacist‑in‑Charge (PIC), to provide seamless, compliant operational support.

Responsibilities

• Operational Workflow Management
  • Work with pharmacy operations (pharmacists/technicians) to meet/exceed daily SLAs and cut‑off times.
  • Oversee physical flow of inventory and materials (receiving, staging, storage, outbound packaging workflows).
  • Establish daily workflow processes: station prep checklists, staging quotas, replenishment schedules, end‑of‑day protocols.
  • Monitor intraday throughput and fulfillment SLAs; adjust labor and assignments based on real‑time data.
• Facility & Layout Optimization
  • Design and manage a safe, scalable, high‑throughput facility layout.
  • Ensure smooth material flow from receiving through outbound to minimize travel time and congestion.
  • Support implementation and ongoing use of automation and technology systems (e.g., barcode scanners, conveyors).
• Inventory & Supplies Management
  • Oversee pharmaceutical and non‑pharmaceutical inventory flow (forecasting, receiving, storage, replenishment).
  • Own vendor coordination, ordering, and delivery scheduling to prevent stockouts.
  • Lead inventory control programs, including cycle counts and reconciliation audits.
  • Ensure workstations are fully stocked through proactive staging and restocking.
• Team Leadership
  • Directly manage a team of non‑clinical staff (Fulfillment Support Associates).
  • Set daily goals, provide coaching and performance feedback, and enforce SOPs and safety standards.
• Cross‑Functional Collaboration
  • Partner with the PIC to align non‑clinical operations with regulated pharmacy workflows.
  • Collaborate with Facilities, IT, and Procurement to ensure operational continuity and support growth.

Requirements

• 7+ years of leadership experience in warehouse, fulfillment, or logistics operations; experience in central‑fill pharmacy workflows or pharmaceutical inventory preferred.
• Proven ability to optimize fulfillment operations and implement technology‑driven improvements.
• Experience with Lean, Six Sigma, or other process‑improvement methodologies is a plus.
• Strong people‑management skills with a track record of building high‑performing teams.
• Expertise in inventory control, supply logistics, and vendor relationship management.
• Strong analytical skills and data‑driven decision‑making abilities.
• Excellent organizational, communication, and problem‑solving skills.
• Proficiency in warehouse systems, productivity dashboards (e.g., Tableau), and Microsoft Excel/Google Sheets.
• Must be located in or willing to relocate to the Pittsburgh, PA area (Coraopolis).

Benefits

• Opportunity to make a huge impact on patients at the intersection of healthcare and finances.
• Work for the fastest‑growing healthcare company in the country, driving impact across millions of patients.
• Be part of a generational business with a sustainable, patient‑centric business model.
• Relentlessly learning, constantly curious, and aggressively collaborative cross‑functional team culture.
• Equal‑opportunity employer that values diversity of all kinds.