Senior Manager-Front Office Solutions

Responsible for the overall strategy, delivery, and day-to-day support of CAA’s Front-Office technology solutions that serve CAA’s customers and business partners. This includes internal/external digital experience platforms (portals), CRM systems, Sales & Marketing systems, and other related technical solutions. Oversees the end-to-end lifecycle of front-office solutions, including strategy, roadmap, delivery, and operations, ensuring a world-class service experience. Establishes and maintains strategic relationships with business leaders and influences product management and other IT functions to align with company objectives, architecture, security, and long-term strategy. Balances operational excellence of existing platforms with leadership in designing and delivering new, transformational digital capabilities.

Responsibilities

• Defines and drives the front-office technology strategy and roadmap, aligning with business priorities and growth objectives.
• Works with business leaders, product management teams and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements across the front-office portfolio.
• Owns and evolves the portfolio roadmap and service capabilities, ensuring alignment to enterprise strategy and business outcomes.
• Leads the planning, design, development, and deployment of scalable front-office solutions. Ensures alignment with enterprise architecture, data, integration, and security standards.
• Drives execution across distributed internal teams and external partners to deliver high-quality technology solutions. Establishes and promotes best practices in Agile, DevOps, and modern engineering methodologies.
• Oversees the ongoing operations, support, and continuous improvement of front-office platforms to ensure reliability, performance, and user satisfaction. Monitors service health, performance metrics, and adoption to ensure delivery of business value.
• Develops and sustains strategic relationships with key technology vendors and partners.
• Guides cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines.
• Leads and develops a team of technical leaders and engineers, providing coaching, mentorship, and performance leadership.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Management, or related field, or equivalent experience.
• 12+ years of experience required in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms.
• Proven leadership experience managing large-scale technology delivery and operations teams.
• Strong experience in the Salesforce ecosystem (Sales, Service, Marketing, Experience Cloud), 3+ years.
• Deep hands-on experience delivering and operating digital platforms (UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, knowledge bases, etc.).
• Strong experience with Agile and DevOps delivery practices across the full software development lifecycle.
• Experience leading distributed and cross-functional teams in a matrixed environment.
• Strong understanding of solution architecture, integrations, and enterprise technology ecosystems.
• Experience working closely with business leadership and influencing product management organizations.
• Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred.

Skills

• Exceptional stakeholder management and communication skills, with the ability to influence across business and IT organizations.
• Strong leadership and team development capabilities, with a focus on coaching and mentoring leaders.
• Proven ability to align people, process, and technology to deliver business value at scale.
• Strong customer-focused mindset with emphasis on user experience and service excellence.
• Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments.
• Strong analytical and problem-solving skills with attention to detail and execution discipline.
• Ability to drive alignment and decision-making across senior stakeholders and cross-functional teams.
• Experience operating in a collaborative, team-oriented, and global environment.

Pay

Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience.

Schedule

Remote from the United States of America