Senior Manager, Foundry Customer Quality & Reliability

About the role

The Foundry Customer Quality & Reliability (Q&R) role is responsible for collaborating with foundry customers and relevant teams to implement customer metrics, identify and resolve product quality and reliability issues, and manage customer relationships.

Responsibilities

• Collaborate with customers to address and resolve quality and reliability issues throughout the silicon manufacturing lifecycle.
• Supervise and identify quality and reliability challenges, developing strong customer relationships.
• Communicate and escalate customer quality and reliability issues to internal engineering, manufacturing, and executive stakeholders.
• Develop and maintain business relationships with key design/development/quality and reliability engineers and managers.
• Participate in cross-functional efforts to implement lessons learned from customer issues into internal process improvement, design-for-reliability guidelines, and advanced process development.
• Partner with key stakeholders to enable solutions to customer needs.
• Track customer-specific reliability expectations and qualification methodologies, communicating findings to internal engineering teams.

Requirements

• Bachelor's degree with 15+ years of relevant industry experience, or Master's with 13+ years, or PhD with 10+ years in Electrical Engineering or Computer Science or related field.
• Proven functional knowledge or minimum 8 years of relevant experience in Foundry business including device reliability, interconnect reliability, design for reliability, or product reliability.
• Broad knowledge of Fab processes and equipment, and previous Quality Management System (QMS) experience.
• Demonstrated ability to communicate well with all levels of the organization, particularly in a global environment, and experience in working with external stakeholders.
• Strong written and verbal communication skills, and demonstrated excellent analytical skills and ability in structured problem-solving.
• Experience in driving multi-functional groups to achieve goals and Key Performance Indicators (KPIs).

Qualifications

• Inclusive, adaptable, and collaborative style, able to work in diverse global environments.
• Avid learner, curious about challenges, resilient, and proactive in exploring new ideas and adapting to change.

Skills

• Excellent communication skills, both written and verbal.
• Structured problem-solving abilities.
• Ability to work in a global environment.
• Knowledge of Fab processes and equipment.
• Experience in Quality Management System (QMS).
• Experience in driving multi-functional groups to achieve goals and KPIs.

Benefits

Base pay range: $189,000—$301,000 USD. Additional benefits include:

• Charitable giving match
• Frequent opportunities to get involved in community activities
• Support for fertility care or adoption
• Medical travel support
• Virtual vet care for pets
• On-demand mental health resources
• Flexible work arrangements

Pay

$189,000—$301,000 USD

Schedule

Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.