Senior Manager, Foundation Operations & Donor Engagement

Foundation Operations & Organizational Coordination

• Serve as the operational lead coordinating Foundation priorities, ensuring efficient execution across teams and departments.
• Coordinate day-to-day Foundation operations, workflows, and cross-functional initiatives.
• Partner with CDO and leadership to translate priorities into timelines, deliverables, and execution plans.
• Manage project tracking, internal communications, team initiatives, and operational systems.
• Cover project coordination with Marketing & Communications, Finance, High Performance, Events, and other external partners.
• Maintain SOPs, documentation, and internal planning tools.
• Support special projects and organizational initiatives as needed.

Donor Engagement & Stewardship Support

• Strengthen the donor experience through stewardship coordination and partnership with frontline fundraising staff.
• Coordinate donor stewardship activities including acknowledgments, pledge reminders, recognition, CEO notes, and impact updates.
• Support gift processing workflows, pledge tracking, and donor follow-through.
• Partner with fundraisers on moves management support, donor preparation, follow-up, and engagement coordination.
• Maintain stewardship tracking systems and donor records.
• Support donor journeys connecting supporters to athletes, programs, and impact.
• Aid in giving societies, recognition programs, and donor inquiries.
• Support donor retention through consistent, high-quality follow-up.

Events, Hospitality & Volunteer Coordination

• Lead coordination and execution of Foundation events, donor experiences, and volunteer programs.
• Manage planning and logistics for donor events, hospitality, endurance camps, race-week activations, and other Foundation experiences.
• Oversee timelines, vendors, budgets, staffing, registration, and run-of-show development.
• Support on-site execution including setup, breakdown, and live coordination.
• Coordinate donor hospitality tied to races, Olympic/Paralympic events, and Foundation activations.
• Recruit, coordinate, and support volunteers and USAT Foundation Ambassadors.
• Support athlete engagement opportunities within donor programming.
• Manage volunteer communications, scheduling, training, and recognition.

CRM & Development Operations

• Maintain data integrity and support core development operations and reporting functions.
• Serve as operational lead for CRM (Salesforce) data accuracy and donor records.
• Coordinate gift processing, pledge tracking, acknowledgments, and reporting workflows.
• Support segmentation, mailing lists, event data, and stewardship reporting.
• Partner with fundraisers on moves management tracking and weekly reporting.
• Generate dashboards and reports for fundraising, stewardship, events, and leadership.
• Collaborate with Finance on reconciliation and reporting accuracy.
• Support ongoing CRM and workflow improvements.

Communications & Storytelling Support

• Support donor-facing communications that enhance engagement and stewardship.
• Develop donor-centered content highlighting impact, athletes, and programs in partnership with marketing and communications.
• Gather stories from athletes, donors, volunteers, and other key stakeholders.
• Support creation of presentations, donor reports, and board materials.
• Ensure consistency in messaging, branding, and donor communications.
• Cover communications for events, campaigns, and stewardship initiatives.

Board & Leadership Support

• Provide coordination support for Foundation leadership and Board of Trustees.
• Support board meeting logistics, materials, scheduling, booking hotel blocks, and communications.
• Aid in presentations, reports, and documentation.
• Track action items and follow-ups.
• Support trustee engagement and stewardship activities.
• Facilitate communication between trustees and Foundation leadership.