Senior Manager Food Production

Responsibilities

• Enhance client retention and account health by proactively managing risks, strengthening relationships, and maintaining a stable, high-performing portfolio.
• Provide commercial leadership for existing accounts by identifying and capturing opportunities for expansion, increasing service scope, and maximizing long-term client value.
• Take responsibility for the financial performance of the service area, focusing on contributing to revenue growth, effectively managing costs, and ensuring accurate forecasting.
• Collaborate across functions with Sales, Marketing, Audit Delivery, Scheduling, Technical, and Operations teams to ensure seamless execution, scalable growth, and strong client outcomes.
• Execute strategic growth priorities, align resources, and achieve business unit objectives within a high-growth environment.
• Serve as the primary relationship manager for key clients, building trusted partnerships and aligning services to support their business, compliance, and supply chain objectives.
• Resolve complex issues and reinforce long-term partnerships for strategic clients.
• Promote continuous improvement and innovation, supporting service line enhancements, scalability, and market competitiveness.

Qualifications

• A minimum of a 4-year degree.
• 10+ years in account management, client services, commercial operations, or related roles supporting enterprise clients, brands, or retailers.
• 5+ years of leadership experience managing client-facing or operational teams with accountability for service delivery and performance.
• Proven success in managing and growing client portfolios, focusing on retention, account expansion, and engaging with executive stakeholders.
• Strong service leadership mindset, with the ability to drive client satisfaction, retention, and operational excellence.
• Demonstrated commercial acumen, particularly in pricing, renewals, and identifying growth opportunities within existing accounts.
• Ability to operate effectively in a high-growth environment while balancing client expectations, service delivery, and scalability.
• Experience in supply chain, audit, certification, compliance, or regulated environments is preferred.
• Strong analytical skills and data-driven decision-making abilities.
• Excellent communication skills, executive presence, and stakeholder management capabilities.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.