Senior Manager Facilities Maintenance

About the role

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Responsibilities

• Development of PDPs, evaluation, and active coaching to develop Brand hearted guest facing amenity delivery staff.
• Demonstrate a culture of learning and mentorship for continual performance development.
• Analyze and recommend adjustment to staffing, performance targets and resources to achieve results.
• Manage department engagement plans, talent review and succession planning.
• Demonstrate Brand hearted leadership by putting the brand at the center of all business decisions.
• Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction.
• Ensure all special needs/requests of guests of all types are fulfilled.
• Respond to and follow up on all problem resolution cases.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.
• Actively model the brand behaviors in all aspects of the business.
• Balance the urgency of meeting budget goals with focus on team, individual and brand success.
• Interpret, adapt, and execute pre-defined programs and priorities for unit maintenance, facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership and/or laundry facility operations.
• Teach and inspect for quality delivery of preventative care and maintenance repair programs including non-permitted electrical, plumbing, electro-mechanical automation