Senior Facilities and Maintenance Manager

About the role

The Flavor Profile Museum of Ice Cream is seeking a proactive Senior Facilities & Maintenance Manager with 4+ years of experience to oversee the safety, reliability, and presentation of our immersive museum environment.

Responsibilities

• Support and assist with the upkeep of facilities, ensuring they are clean, safe and welcoming, directly contributing to guest satisfaction and seamless experience
• Maintain immersive exhibits, installations, and mechanical ride or attraction-style elements similar to those found in experiential venues or indoor amusement environments, including but not limited to, physical, structural and technical elements
• Lead preventative maintenance programs for facility systems, exhibits, and mechanical equipment to ensure operational reliability
• Perform regular inspections of guest areas, attractions, and back-of-house spaces to maintain safety and show quality
• Troubleshoot equipment issues and coordinate repairs with internal teams & vendors
• Manage maintenance tools, equipment, and parts inventory
• Lead activation and installation of new systems or services, ensuring set-up, integration, testing and user readiness
• Support the installation and removal of activations, themed décor, and temporary experiential elements
• Make quality decisions. Respond quickly to facility concerns, balancing teams needs, workflow and service quality while following established procedures. Know when to escalate issues and when to take action
• Oversee the museum's cleaning team, ensuring all guest areas, restrooms, attractions, and back-of-house spaces meet high standards of cleanliness
• Conduct routine quality inspections and maintain sanitation compliance
• Supervise facilities technicians, cleaning staff, and external service providers
• Take ownership of recruiting, hiring, and onboarding Facilities Technicians, ensuring new team members are trained and prepared to support museum operations
• Manage vendor relationships including HVAC, electrical, plumbing, and fabricators. Provide coaching and training to maintain strong operational and safety standards
• Achieve missing certifications within six months of employment

Requirements

• 4+ years of facilities or maintenance management experience in hospitality, attractions, museums, entertainment venues, or similar environments
• Experience maintaining building systems and mechanical equipment
• Experience supporting interactive exhibits, attractions, or mechanical ride-style equipment preferred
• Experience overseeing cleaning operations or environmental services
• Must be able to regularly lift and move objects weighing up to 100lbs. Must be able to operate hoists, dollies, rollers, and hand trucks to move heavy exhibit components. In addition forklifts, boom lifts, scissor lifts
• Strong troubleshooting, vendor management, and organizational skills
• Possess basic understanding of accounting and finance principles
• Ability to work flexible hours including evenings, weekends, and holidays
• Ability to stand and walk on your feet for long periods of time, up to 8 hours

Benefits

• Annual Pink Ball (pink-tie themed celebration with a guest!)
• Unlimited ice cream
• Competitive pay
• 16 free museum tickets per year for friends and family
• Free entry for employees
• 50% off retail products
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Stock options
• Ability to advance within the organization