Senior Manager, Events & Experience

About the role

You will lead the strategy, planning, and execution of best-in-class meetings and events that support the priorities of the businesses, industry associations, and senior leadership across the Customer Solutions Division.

Responsibilities

• Translate business objectives into event strategies and experiences, partnering closely with Marketing, Commercial, and Leadership stakeholders to define purpose, audience, format, and success metrics.
• Oversee and coach team on the execution of meeting requirements, plans and schedules that meet identified requirements.
• Manage large scale domestic and international programs.
• Deliver attendee experiences that generate high levels of engagement, in-person and/or virtually.
• Lead collaboration across group, division and business units for division meetings (i.e. national sales meeting).
• Manage the selection, negotiation and management of vendors needed to execute meetings.
• Institute processes, systems and tools for effective meeting planning and evaluation across the division.
• Launch methods for attendee and stakeholder feedback to provide recommendations for future program enhancements or changes.
• Institute processes, systems and tools for effective meeting planning and evaluation across the division.
• Keep current with internal and external meeting trends to foster high attendee engagement and interaction.

Requirements

• Bachelor’s degree required
• 10+ years of professional work experience is required for this position
• 7+ years trade show/event experience/convention experience is needed for this role
• 5+ years of experience managing multiple projects while delivering on established timelines

Qualifications

• Comprehensive understanding of virtual platforms and tools to recommend optimal strategy for virtual events and meetings.

Skills

• Strategic thinking
• Project management
• Vendor management
• Event planning
• Collaboration
• Communication

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.