Senior Manager, Engineering - Shop Tech
About the role
As the Senior Manager, Engineering - Shop Technology, you will drive the technical vision for platforms that are leveraged by our shops for their daily operations. This role balances hands-on engineering tasks with leadership responsibilities, fostering innovation and collaboration to deliver high-quality applications. You’ll serve your team with a people-first approach to coaching and mentoring, ensuring they have the resources and training necessary to succeed. Responsibilities include code, strategy, architecture, and design reviews, as well as translating data into reports for leadership. You’ll build, coach, and grow an AI-native engineering team and work with various vendor platforms to integrate them according to architecture patterns. The role oversees a complex ecosystem of SaaS solutions, leading a team focused on building robust integrations, APIs, observability, and data pipelines that unify these systems into a seamless experience for our shop crews and HQ functions.
Responsibilities
- Define and execute the platform roadmap in collaboration with Delivery and Business teams, aligning it with business goals.
- Lead the growth of the Engineering team in an AI-first environment.
- Drive adoption of emerging technologies and best practices.
- Lead solution design and code reviews to ensure high-quality, scalable solutions.
- Optimize development workflows and deployment processes.
- Translate technical achievements and data into insightful reports for leadership.
- Continuously improve processes to automate and eliminate manual touches by business and Tech teams.
- Partner with vendors to influence their roadmaps, manage API versioning, and troubleshoot technical conflicts.
- Lead the design and development of end-to-end integration of Shop Tech systems.
- Develop and communicate a 6–12 month tech roadmap with the Product team to eliminate manual workarounds.
- Build and mentor a high-performing team of full-stack developers.
- Establish and monitor key performance indicators for the development team.
- Implement robust quality assurance processes for application testing.
- Ensure timely delivery of projects across Shop, Marketing, Finance, and internal tools.
- Foster a culture of continuous learning and innovation within the team.
- Collaborate with product management and Shop Ops business teams to deliver exceptional user experiences.
- Ensure applications meet security standards and data protection requirements.
- Drive improvements in application performance, observability, and user satisfaction metrics.
- Work closely with Shop operations and Product teams to understand pain points and provide technical solutions.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with a strong emphasis on mobile technologies—or equivalent relevant experience.
- 8+ years of experience working in an Engineering capacity.
- 4+ years of experience managing a team of engineers.
- Deep technical expertise in managing 3rd party SaaS ecosystems and integrating applications.
- 2+ years of experience working on AI-based tools.
Skills
- Technical Leadership
- Team Management
- Project Management Oversight
- Quality Assurance
- Mentorship
- Teamwork
- Innovation
Location & Schedule
This role is based in Tempe, Arizona, and requires in-office presence 4 days per week (Monday–Thursday). Fridays are optional remote work days.
Physical Requirements
- Occasionally move or lift office items.
- Ability to work in an office environment.
- Effective communication skills to perform job duties.
- Good or corrected vision to perform essential job duties.
- Good or corrected hearing to understand information and perform essential job duties.
- Ability to read and write in English to process paperwork and follow up on necessary actions.
- Constant operation of a computer and other office productivity machinery (e.g., calculators, copy machines).
Pay
Compensation is dependent on experience.