Senior Manager, Engineering - AI Agents

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple concurrent interactions, resolve issues efficiently, and escalate complex cases as necessary.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media inquiries in a timely manner.
• Utilize CRM tools to manage customer interactions and track progress.
• Resolve customer issues independently or through collaboration with other team members.
• Evaluate and implement new technologies and processes to improve efficiency and customer satisfaction.
• Provide feedback on customer needs and preferences to inform product development and service improvements.

Requirements

• Bachelor's degree in Communications, Business Administration, or related field.
• At least 1 year of experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.

Qualifications

• Experience with CRM systems.
• Knowledge of customer service best practices.
• Excellent written and verbal communication skills.

Skills

• Customer Service
• Problem Solving
• Communication
• Microsoft Office Suite

Benefits

• Flexible scheduling options.
• Comprehensive training and development programs.
• Competitive compensation package.
• Health insurance benefits.
• 401(k) retirement plan.

Pay

$20 - $25 per hour based on experience.

Schedule

Variable schedule to accommodate customer demand, typically 8-hour shifts with flexibility.