Senior Manager, End User Lifecycle Operations

Responsibilities

• Own operational governance for licensing programs, including renewal calendars and compliance
• Lead data collection and reconciliation for the true-up/true-down process, ensuring audit readiness
• Maintain accurate license positions by partnering with SAM/ITAM and finance teams
• Establish and monitor license management processes, including request/approval flows
• Produce reports on license utilization and compliance risks to drive corrective actions
• Provide oversight for Microsoft tenant management aligned with security standards
• Manage PC procurement operations and oversee asset tracking and lifecycle governance

Qualifications

• Bachelor’s degree in IT, Business, Supply Chain, Finance, or equivalent experience
• 5+ years of experience in Microsoft licensing/SAM, IT asset management, endpoint operations, procurement operations, or IT service management
• Familiarity with operational processes and strong controls, including audit trails and documentation
• Experience with endpoint lifecycle operations such as procurement and inventory management
• Strong vendor and stakeholder management skills, along with excellent communication abilities
• Advanced Excel skills and experience producing executive-ready analytics and dashboards