Senior Manager, Educational Technology Support

About the role

The senior manager of educational technology support performs intermediate-level work with intermediate decision-making discretion planning, coordinating, and implementing short- and long-range plans for the integration of technology into instructional programs and professional development that promotes excellence and supports transformational change throughout the K-12 instructional environment. Employee performs highly complex work to carry out the Board of Education policies and procedures under the director of the Executive Director of Educational Technology.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures
• Lead, manage, and evaluate assigned programs
• Investigate, analyze, and formulate methods for handling special projects/reports
• Work with senior leadership on the development and quality of technology and learning services program elements and assist in developing briefings/status updates on the progress of staff programs and/or initiatives
• Support and train school-level technology facilitators to implement educational technology best practices and skills at their schools
• Develop and maintain a positive and productive working relationship with school leaders, other school-based and district staff and partners
• Collaborate with team members on developing and promoting district instructional design standards and in the procurement, inventory, and surplus of technology equipment, systems, and related services
• Support implementation of the district's digital transition toward mobile learning initiatives, special technology-enhanced programs, personalized learning methodology, and information technology (IT) curriculum integration in grades K-12
• Implement strategies for initiating and sustaining technology innovations and support execution at the campus and district level
• Implement and monitor technology initiatives utilizing a variety of devices, platforms, and mobile device management systems
• Coach and model effective use of technology tools and resources in collaboration with teachers and district leaders to continuously assess student learning and technology literacy
• Design, develop and implement technology-rich professional learning programs that model principles of adult learning and promote digital age best practices in teaching, learning and assessment for district-wide staff
• Search for new and innovative ways to use technology in student instruction and create training programs using e-Learning tactics and software
• Lead high-level sessions for program planning, schedule development and problem-solving projects
• Provide guidance to assigned personnel and develop training as needed
• Effectively collaborate with cross-functional areas for resolution of tickets and issues
• Support the creation and sustainability of standard operational procedures, best practices and other relevant documentation based on best practices, real-time and historical data and reporting
• Perform related work as assigned or required

Qualifications

• Master's degree in education or related field required
• Valid NC teaching license with 077 Instructional Technology Specialist area required
• Certified Educational Technology Leader (CETL), preferred
• Certified Government Chief Information Officer (CGCIO), preferred
• Minimum of five years of experience in teaching, curriculum development/instructional design, or educational leadership required
• Equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Comprehensive in-depth knowledge and understanding of the principles, practices, and procedures of public school system policies
• Comprehensive knowledge of educational standards, pedagogical theories, and best practices in teaching and learning
• Comprehensive knowledge on how to utilize appropriate data and information to make decisions
• Demonstrated knowledge and understanding of various learning styles, curriculum development and program evaluation, effective instructional strategies, classroom management, learning assessment and diagnosis, and research related to technology and learning
• Thorough knowledge of implementing technology systems, devices, training, and support in a K-12 environment
• Knowledge in digital tools to support learning pedagogy
• Knowledge of and proficiency with instructional technology tools, learning management systems, and multimedia resources
• Skilled in the use of current software to include word processing, spreadsheets, and desktop publishing applications
• Skilled in supporting large-scale IT initiatives within an educational environment including direct decision-making regarding computer hardware to support teaching and learning in an educational environment
• Skilled in developing materials, conducting training, workshops and presentations to educate and disseminate information to educators
• Ability to learn and use specialized tools, equipment or software related to business and instructional needs
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to take initiative, work independently, and exercise sound judgement

Special Requirements

• Possess and maintain a valid driver's license or ability to provide own transportation
• Travel to school district buildings and professional meetings