Senior Manager, eBilling Operations

About the role

The Senior Manager, eBilling Administration at Venable leads the firm's eBilling function, driving operational excellence, compliance, and process improvements while ensuring the accurate and timely submission of client invoices across firmwide eBilling platforms.

Responsibilities

• Oversee the firm's eBilling function to ensure the accurate and timely submission of invoices through client-mandated eBilling platforms while maintaining compliance with client billing guidelines and contractual requirements.
• Lead the team responsible for meeting eBilling deadlines, resolving complex eBilling issues, managing client and matter eBilling setups, and ensuring successful transmission of electronic invoices.
• Oversee client and matter rate overrides, manage the Firm's annual rate override reapproval process, and supervise the rate analyst team to ensure accurate and timely processing.
• Partner with firm leadership, Billing Managers, Billing Coordinators, attorneys, clients, vendors, and technology teams to resolve issues, improve workflows, and support firmwide eBilling operations.
• Create and deliver training programs, documentation, and guidance to managers, supervisors, team members, attorneys, and Legal Administrative Assistants to support consistent, scalable operations across all firm offices.

Requirements

• A bachelor's degree in a related field or equivalent experience, along with a minimum of seven years of law firm eBilling experience and at least three years of experience managing a team.
• Deep expertise in legal billing workflows and eBilling systems, with strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
• Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives.
• Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
• Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex issues, exercise sound judgment, and collaborate with stakeholders at all levels.
• Strong critical thinking, organizational, and client service skills, with the ability to manage multiple priorities in a fast-paced environment while consistently delivering high-quality results.

Qualifications

• Deep expertise in legal billing workflows and eBilling systems, with strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
• Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives.
• Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
• Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex issues, exercise sound judgment, and collaborate with stakeholders at all levels.
• Strong critical thinking, organizational, and client service skills, with the ability to manage multiple priorities in a fast-paced environment while consistently delivering high-quality results.

Skills

• Expertise in legal billing workflows and eBilling systems.
• Strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
• Leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
• Excellent verbal, written, and interpersonal communication skills.
• Strong critical thinking, organizational, and client service skills.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life Insurance
• Flexible Spending and Healthcare Savings Accounts
• 401(k) with firm profit share
• Paid vacation and sick time
• Firm paid holidays
• Wellness and personal advocacy programs
• Family planning resources and leave programs
• Tuition reimbursement
• More

Pay

Pay Range for Candidates in Baltimore, MD: $160,000 - $175,000 per year

Schedule

Full-time