Senior Manager - Digital Product

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

Roles And Responsibilities

• Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines, as needed.
• Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
• Pairs with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
• Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
• Defines product objectives and key results (OKRs) to evaluate progress towards outcomes, aligned with business objectives.

Product Backlog Ownership, User Story Development, and Prioritization

• Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
• Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.
• Safeguards that incremental learnings from product delivery are prioritized in the backlog.

Trend Monitoring and Product Performance

• Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health.
• Tracks product OKRs to understand progress towards outcomes and Key Performance Indicators (KPIs) to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.
• Coordinates product launches, including beta testing, user feedback collection, and product documentation.

Product Value, Cross-Functional Teaming, and Stakeholder Management

• Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.
• Understands market and customer needs through partnership with business & customer insight teams.
• Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.
• Ensures business strategies and targeted outcomes are well understood and socialized to product teams.
• Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers.

Grow and Develop the Team

• Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches.
• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities.
• Establishes high performing teams by growing, coaching, and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate.

Required Qualifications

• 7+ years of experience in technical product management, with focus around building technical products and services.
• 7+ years of experience in building and managing technical product teams using Agile framework.
• 7+ years of experience with large-scale modernization programs in technical capacity.
• 3+ years of experience working in the healthcare payor industry.

Preferred Qualifications

• Ability to drive cross functional teams to alignment in the midst of ambiguity.
• Strong decision-making skills in fast moving environments.
• Experience leading product transformation within a large enterprise.
• Strong negotiation, organizational, management, analytical and people skills.
• Data-driven decision making and quantitative analysis skills.
• General understanding of core programming and computer science concepts, including cloud and AI/ML.
• Agile Certification.

Education

Bachelor's degree or accredited university or equivalent work experience (HS Diploma/GED + 4 years relevant experience).

Pay Range

The Typical Pay Range For This Role Is $106,605.00 - $213,210.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.