Senior Manager, Digital Business Operations

This role sits within the North America (NAM) eCommerce Business Operations - Strategy & Programs team, serving as a critical partner to NAM Digital leadership in shaping and operationalizing the market’s strategic agenda.

Responsibilities

• Competitor & Market Landscape Analysis
  • Lead ongoing competitive and market intelligence to inform strategic decisions, including competitor benchmarking, trend analysis, and opportunity identification.
  • Produce leadership-ready insights (briefs, dashboards, readouts) on market dynamics, category trends, consumer behavior signals, and competitor moves.
  • Partner with analytics, product, marketing, and finance to triangulate insights and convert them into actionable recommendations.
• Manage the Strategic Planning Cycle
  • Own the department’s strategic planning operating model, including annual planning and refresh cycles.
  • Design and facilitate planning workshops and leadership working sessions to align on goals, strategic choices, investments, and dependencies.
  • Establish clear planning artifacts (strategy narrative, strategic choices, initiative portfolio, investment asks, KPI tree) and ensure teams follow the process.
• Drive Identification of Strategic Choices & Initiatives
  • Structure ambiguous problem spaces into clear strategic choices (where to play/how to win) and initiative options.
  • Facilitate cross-functional input to define initiative charters, scope, outcomes, resourcing assumptions, and high-level roadmaps.
  • Support leadership decision-making through scenario analysis and trade-off frameworks (impact vs. effort, ROI, risk, strategic alignment).
  • Act as a thought partner to leadership in shaping strategic narratives, framing decisions, and preparing for key forums (business reviews, investment committees, executive updates).
  • Drive consistency in how the organization tells its strategy and performance story, reinforcing clarity, credibility, and alignment across stakeholders.
• Track Value Realization of Initiatives
  • Implement a consistent value realization framework for major initiatives (baseline → forecast → realized), including KPI definition and measurement approach.
  • Track benefits realization and outcomes across initiatives (financial and non-financial), identifying risks to value capture early.
  • Create monthly/quarterly/yearly value realization reporting and drive accountability for corrective actions when outcomes are off track.
• Manage Business Financial Drumbeats (Operating Cadence)
  • Run the department’s business cadence: weekly business meetings, monthly business reviews, and ad hoc leadership readouts.
  • Capture, track, and ensure completion of business meeting cadence action items.
  • Prepare executive-level updates for business meetings, using clear storytelling tailored to the audience.
• Leadership Content Creation & Executive Storytelling
  • Develop high-quality, executive-ready content for senior leadership, including strategy presentations, business cases, board/executive-level readouts, and decision materials.
  • Create reusable templates and standards for leadership materials (e.g., strategic plans, initiative updates, value realization reporting).

Requirements

• Education & Experience
  • 7-10+ years of experience in strategic planning, financial analysis, business operations, management consulting, or portfolio performance.
  • Strong business acumen, financial analysis, business case development, ROI modeling, and investment trade-off analysis.
  • Proven experience running strategic planning cycles and facilitating cross-functional working sessions.
  • Demonstrated track record in business performance management, KPI development, and benefits/value realization tracking.
  • Advanced Excel and PowerPoint skills; experience with Power BI a plus.
  • Experience building operating rhythms across a matrixed organization.
  • Experience working with senior leadership.
  • Experience performing competitor and marketplace analysis.
• Soft Skills
  • Strong communication, storytelling, and stakeholder management skills.
  • Ability to effectively prioritize in a fast-paced environment.
  • Ability to create structure out of ambiguity.
• Hard Skills
  • Business acumen and financial analysis including understanding of financial KPIs.
  • Strong MS-Office skills (Excel and PowerPoint are necessary).
  • Understanding of website experience KPIs preferred.
  • MS Teams, Smartsheet, Power BI, and SharePoint proficiency preferred.
  • Ability to travel, domestic or international, as required.
  • Fluent English both verbally and written.

Benefits

• Robust and progressive medical, dental, and vision coverage, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options.
• Prescription drug coverage, adoption, surrogate, and fertility support.
• Short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage.
• 401k plan and Stock Purchase Plan with employer match.
• Education assistance.
• Generous leave policies including 12 weeks of paid parental leave.
• Annual bonus based on both company and personal performance.
• Prorated flexible time off accrual (.4388 hours per day) that increases with years of service, twelve paid holidays throughout the calendar year, and Service Time Off during milestone years.

Schedule

• Hybrid work policy requiring in-office attendance Monday through Thursday, with the flexibility to work remotely on Friday each week.
• For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.

Working location: Portland, OR.