Senior Manager, Delivery

About the role

Futura Systems, part of the Meridian Cooperative family of companies, is seeking a Sr. Manager of Delivery to join their Implementation organization. This role will own delivery execution and capacity planning across Futura’s Implementation organization, ensuring successful implementations and migrations.

Responsibilities

• Own delivery outcomes across all implementation and migration initiatives—delivered on time, in scope, and to quality expectations.
• Run capacity planning for the Implementation organization: build demand and capacity models, spot gaps and over-allocation early, and translate them into staffing, hiring, and ramp recommendations.
• Partner with Sales, Finance, Product Support, and the VP Business Operations to shape staffing scenarios and ramp strategies ahead of committed demand.
• Arbitrate delivery tradeoffs and prioritization decisions when demand outpaces available capacity.
• Guide and develop Operations Managers through a dotted-line relationship, setting a high bar for accountability, performance, and execution discipline.
• Keep cross-functional partners—Engineering, Configuration, Data, Training, and Product Support—aligned. Own delivery and capacity risk end to end, driving mitigation, recovery, and formal change management.
• Define and track the metrics that prove delivery performance and capacity health, and lead performance reviews with stakeholders.
• Build trusted relationships with enterprise customers through critical delivery phases and smooth go-lives.

Requirements

• 10+ years of experience in software implementation, delivery, or operations roles.
• 3+ years in a leadership role managing managers or senior technical teams.
• Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks.
• Experience with project management tools and systems such as JIRA, Salesforce, Confluence and Power BI.
• Bachelor’s degree in Information Technology, Computer Science, GIS, or a related field.
• Strong leadership, decision-making, and accountability skills, with the ability to communicate clearly to technical and non-technical audiences.
• Customer-service orientation with direct enterprise-customer experience.
• Comfort operating in a fast-paced environment with multiple, shifting priorities.

Qualifications

• Familiarity with formal delivery or project management frameworks (e.g., PMP, Agile, SAFe, ITIL).
• Experience with capacity planning tools or resource management platforms.

Skills

• Project Management
• Capacity Planning
• Leadership
• Customer Service

Benefits

• Outstanding Medical/Dental/VisionEducation/Training Reimbursement
• Flexible Spending Account
• Health/Wellness Reimbursement
• Excellent Life and AD&D insurance
• Paid Time Off
• Volunteer Time
• Retail Retirement

Pay

• Competitive compensation package

Schedule

• Full-time position